TP-Link USA Corp. is hiring a
Junior Sales Engineer, United States

Summary

TP-Link is seeking a Junior Sales Engineer with 5+ years of business customer technical support experience to join their local US-Based Business Technical Support team. The role focuses on SMB/Enterprise product lines and requires expertise in Wired and Wireless Networking, exceptional communication skills, proficiency in Microsoft Office programs, and a BA or AA degree from an accredited college.

Requirements

• 5+ years business customer technical support experience via Chat, Phone or Email
• At least 1 year of experience in the field about network management / support practice
• Able to provide customer solutions based on requirements and TP-Link products
• Expert-level knowledge of Wired and Wireless Networking (TCP/IP, DHCP, DNS, IGMP, 802.1X) and common networking features (VPN, 802.1Q VLAN, VoIP, Multicast, Centralized Network Management)
• Familiar with Cisco/Juniper/HPE or other business network product configurations and troubleshooting. L3 Switch related experience preferred
• Exceptional verbal and written communication skills. Ability to explain technical concepts to non-technical users clearly and effectively
• Ability to work well in a team-oriented environment. Collaborative and supportive approach to work
• Proficiency in using Microsoft Office programs like Word, Excel, and Outlook
• BA Degree from an accredited college. Information technology, Computer Science, or computer engineering preferred
• AA Degree with terrific business customer service and networking background is also acceptable

Responsibilities

Focus on our SMB/Enterprise product lines and US customer base

Preferred Qualifications

• Having working Experience in the networking industry (Ubiquiti networks, Aruba, Cisco, Netgear, Ruckus, etc.)
• Networking certifications (CCNA/CWNA/ACNT/CCNP/CCIE/Etc.)

Benefits

• Free snacks and drinks
• Fully paid medical, dental and vision insurance
• Contribute to their 401k funds
• Over four weeks of PTO per year bi-annual pay increases
• Health & wellness benefits, including free gym membership, quarterly team building events and more