Network Operations Engineer

Summary

Join Megaport's Network Operations Engineering team as a senior representative, reporting to the Network Operations Engineering Manager. You will be responsible for network operations and maintenance, providing level 3 support for Megaport's services. Collaborate with engineering teams to build and maintain a highly scalable, reliable, and resilient network, focusing on automation and providing elastic services. Solve problems robustly, prioritizing customer experience. The ideal candidate possesses telecommunications or content distribution network experience, expertise in routing protocols and label switching, and familiarity with SDN and cloud-based networking concepts. This role involves managing network projects, providing regular reporting, and collaborating with vendors and internal teams. You will also be responsible for training and mentoring other engineers.

Requirements

• Passionate about technology and solving complex problems
• Strong work ethic with a commitment to continuous improvement
• Focused on delivering a high-quality end-user experience
• Proven experience in network incident resolution, mitigation, deployment, and maintenance
• Production experience with IS-IS, BGP, MPLS Traffic Engineering, and MPLS Layer 2/3 VPNs
• Hands-on experience with Juniper and Cisco hardware platforms
• Experience with the Opengear platform for out-of-band management
• Experience managing network hardware installations and single-mode fibre patching in third-party data centres
• Proactive, self-motivated, and highly organised
• Excellent attention to detail and time management skills
• Able to work effectively in dynamic environments
• Comfortable working autonomously and as part of a remote team

Responsibilities

• Support the Capacity Management function
• Support the Network Risk Management function
• Participate in network procurement activities to ensure compliance with approved design standards
• Identify and lead network redesign initiatives to optimise performance and cost
• Manage assigned network projects end-to-end
• Host regular BAU, project, and capacity planning meetings
• Provide weekly, monthly, quarterly, and annual reporting on network performance and growth
• Review and approve scripts and programmes used in network projects
• Perform carrier and vendor analysis
• Train and mentor Operations Engineers within the team
• Support the operation and maintenance of Megaport’s next-generation network
• Lead resolution of major network and Layer 3 customer incidents
• Document all work in Megaport’s OSS/BSS systems
• Ensure appropriate monitoring is implemented across all network equipment
• Maintain strong technical relationships with vendors and internal engineering teams
• Provide escalation support to the Network Operations Centre, Sales, Deployment, and other business units
• Deliver technical summaries of proposed, planned, and completed work
• Evaluate, test, and certify new network hardware, systems, and software
• Develop and deliver training to Network Operations staff
• Collaborate with Engineering on network enhancement initiatives

Preferred Qualifications

Familiarity with Linux and scripting in Perl or Python

Benefits

• Flexible working environments
• Birthday Leave
• Generous study and training allowance + 5 days paid study leave
• Creative, fun, and contemporary workspaces
• Motivated team of industry experts and new talent
• Celebrated success with ‘Legend’ and ‘Kudos’ Awards
• Health and wellness program