Implementation Engineer, Network Operations

Summary

Join Stedi, a rapidly growing API-first healthcare clearinghouse, as an Implementation Engineer. You will be the primary technical owner for integrations with payers and clearinghouses, leading the technical integration and implementation process for hundreds of payers. This role requires extensive API integration experience (REST/SOAP), exceptional organizational skills, and a customer-facing approach. You will establish and improve Stedi’s payer implementation playbook, create documentation, and collaborate with various teams to ensure successful integrations. Building and maintaining relationships with key payer stakeholders is crucial. Stedi values a proactive, self-motivated individual who can work quickly and efficiently in a fast-paced environment.

Requirements

• You have ample experience integrating with APIs: you are familiar with REST/SOAP APIs and have hands-on experience building integrations to backend systems and applications
• You are exceptional at staying on top of many open threads simultaneously. You are hyper-responsive, organized, and thorough. You almost never drop balls
• You have experience in customer/externally facing roles: You have experience in customer-facing roles; ideally within technical support, implementation and onboarding, or solutions engineering roles
• You have a systems mindset. You go beyond helping with the task at hand. You are able to intuitively understand gaps as you work through implementations and are able to articulate those to both the network operations and engineering team
• You do what it takes to get the job done. You are resourceful, self-motivating, self-disciplined, and don’t wait to be told what to do. You put in the hours
• You move quickly . We move quickly as an organization. This requires an ability to match our pace and not get lost by responding with urgency (both externally to payers and internally to stakeholders), communicating what you are working on, and proactively asking for help or feedback when you need it

Responsibilities

• Lead the technical integration and implementation process with hundreds of payers
• Establish and continuously improve Stedi’s “payer implementation playbook”
• Create and maintain organized documentation of new payer integrations and track implementation progress
• Collaborate with engineering, customer operations, finance, product, and legal to get each integration across the line
• Build and foster relationships with key stakeholders at payers as you navigate implementations