Network Operations Technician

Summary

The Network Operations Center (NOC) Technician will be responsible for monitoring mining and network dashboards, conducting energy curtailments, and communicating incidents to site managers. The role requires at least 3 years of relevant data center support experience, strong IT troubleshooting skills, and knowledge of Confluence, Jira, Slack, & Zabbix. The position is based in Austin, TX with minimal travel.

Requirements

• At least 3 years of relevant experience in data center support
• Strong IT troubleshooting skills – network, platform, storage
• Strong verbal and written communication skills
• Experience with Confluence, Jira, Slack, & Zabbix
• Basic knowledge of blockchain principles
• Willingness to learn new technologies and applications

Responsibilities

• Maintaining the operations center at Core Scientific's HQ office in Austin, TX
• Coordinating with site managers and power companies to achieve synergy between the data centers and their respective grid
• Monitoring Minder summaries, operational and non-operational miners, miner temperatures, local weather at each site, and hash rates at all data center sites
• Providing first-line investigation, diagnosis, prioritization, and documentation of all operational incidents using Jira
• Communicating all Jira incidents involving curtailment to the sev0, sev1, or sev2 distribution lists
• Conducting economic, load, and temperature curtailments according to each sites’ SLA requirements
• Monitoring all network devices through Zabbix and assisting the site network resources with any issues in resolving alerts
• Monitoring, reporting, and documenting all physical security issues using Jira unless otherwise specified by the Ops Center Manager and/or The Director of Security
• Assigning unresolved operational incidents to higher tier support to coordinate restoration of services
• Coordinating with site managers, DCTs, and network resources on each operational incident’s status and action, tracking it through to resolution
• Notifying oncoming shift personnel of pending actions or upcoming events applicable to the operations center and the sites it supports

Preferred Qualifications

• Understanding of ITIL service delivery concepts
• Linux administration experience
• Experience with coding languages such as Perl, Python, PHP, Javascript
• Genetec software experience
• Experience working with wireless technologies, Virtual Private Networks (VPN), Intrusion Prevention Systems (IPS), WAN Accelerators and associated technologies
• Network+, ITIL Foundations, CCENT, Security+

Benefits

• Onsite training for security software and certification
• Minimal travel
• Traditional office work environment