Network Planning Officer

Summary

Join Megaport as a Network Planning Officer and play a key supporting role in managing operational risks and capacity challenges across the global network. You will work closely with Network Operations, Engineering, and Procurement teams. Responsibilities include maintaining the Network Risk Management project in JIRA, coordinating vendor support for hardware and licensing, and assisting in resolving service delivery issues. This junior-level position offers strong growth potential within Network Strategy or related functions. The ideal candidate is organized, proactive, and interested in a career at the intersection of network operations, vendor engagement, and planning. This role provides a foundation for a career in telecoms infrastructure, vendor management, or global network operations.

Requirements

• 1–2 years’ experience in telecommunications, IT operations, or vendor support (or a relevant graduate background with internship/work experience)
• Strong organisational and coordination skills with the ability to manage tasks across multiple stakeholders
• Experience using JIRA or similar tracking/project management tools
• Clear and confident communication skills with a collaborative working style
• Proactive, detail-focused, and capable of following through independently
• Eagerness to learn and develop within a fast-paced, global network environment

Responsibilities

• Coordinate with Network Operations and Engineering to track and follow up on known network risks and capacity challenges
• Engage with vendors to support the resolution of operational issues and escalate where necessary in partnership with Procurement Officers
• Maintain and manage the Network Risk Management JIRA board, ensuring items are up-to-date and aligned across teams
• Support the planning and coordination of hardware and licensing renewals, and upgrades with vendors
• Monitor vendor delivery timelines and raise risks or delays with the relevant internal stakeholders
• Assist in collecting information and context to support network capacity assessments or planning decisions
• Contribute to reporting on operational risks, vendor escalations, and network capacity tracking
• Participate in regular team meetings and provide cross-functional support across Strategy, Procurement, and Operations

Preferred Qualifications

Understanding of hardware lifecycle management, licensing processes, or vendor service delivery is desirable

Benefits

• Flexible working environment – a remote-first culture with coworking options available
• Generous leave plans – including parental leave, birthday leave, and a purchased annual leave program
• Health and wellness support – through a wellness allowance and employee wellbeing initiatives
• Comprehensive learning support – generous study and training allowance plus paid study leave
• Creative, modern workspaces – designed to inspire when you're not working remotely, plus access to coworking spaces via our global WeWork membership if you work remotely, but like to get out of the house sometimes
• Motivated, inclusive team – work alongside industry experts and fresh talent
• Recognition programs – celebrate achievements with our Legend and Kudos awards