Faptic Technology is hiring a
Network Support Engineer

Summary

The job is for a Network Support Engineer at Faptic Technology, a fast-growing organization. The role involves ensuring the availability, security, and performance of a client's network by supporting their cryptography solution. The job requires a Bachelor's degree in Computer Science or a related field, 2 years of experience in configuring and troubleshooting IPsec VPNs, OSPF, and BGP, and specific skills. Benefits include private medical insurance, training, vacation days, sick leave, birthday off, Christmas shopping time, competitive package, and team events.

Requirements

• Bachelor's degree in Computer Science or a related field
• Minimum of 2 years of experience in configuring and troubleshooting IPsec VPNs, OSPF, and BGP in enterprise environments
• CCNP, JNCIP or equivalent

Responsibilities

• Ensure availability, security, and performance of a client’s Network by supporting their cryptography solution
• Manage & Resolve Incidents: Analyze issues and implement holistic solutions, configure, troubleshoot, and support cryptography solution, IPSec VPN solution, provide technical support to customers, support Major Incident Investigations, real time client communication and troubleshooting for critical client impacting issues
• Responding to Service Requests and Managing Changes: Configure, plan, install, maintain, and optimize cryptography network devices, design, schedule, and implement maintenances
• Documentation: Document network configurations, procedures, and troubleshooting steps for knowledge sharing and future reference, create end user documentation for known issues

Benefits

• Private medical insurance
• Training on market trends and client needs
• Continuous personal improvement - 8h/month during work hours
• Lunch on Friday (twice per month, we pay)
• 21 days annual leave, with one day per year extra up to 25 days
• 3 days sick leave without medical proof off
• 1 day for your Birthday off
• 0.5 days Christmas Shopping off
• Competitive package
• Quarterly fun budget for team events