Network Support Engineer

Summary

Join our team at Kostal SofiaSoft as an IT Support Specialist and contribute to the implementation, operation, and maintenance of network and security solutions in national and international environments.

Requirements

• University or college degree in IT or similar
• At least 2-3 years of experience in a similar technical or customer service support
• System knowledge of Cisco components and applications
• Familiarity with the usage of a network management system and standard reporting utilities
• Advanced skills in TCP/IP, Wi-Fi/Wireless LAN, Routing/Switching, LAN-Security

Responsibilities

• Timely incident and Service requests resolution within agreed SLAs
• Provide remote support to end users regarding used network technologies
• Support the implementation, operation and maintenance of network and security solutions in national and international environments
• Implementation and monitoring of international standards and concepts
• Monitoring, handling of updates, installation and implementation planning of IT network systems
• Asset Management (Licensing, Warranty, Documentation...)
• Documentation - maintain comprehensive documentation related to the supported environments and services

Preferred Qualifications

• Ideally, you will also have experience in the areas of Cisco based Unified Communication, Cisco ACI / DNA, AAA-Systems, Web services, VPN and Firewall (Palo Alto preferred)
• Familiar with Cisco IOS, TLS / SSL certificates and public-key infrastructures and have ideally knowledge in Microsoft Office and Server as well as Python

Benefits

• Flexible working conditions with remote work possibility (in-person presence is required from time to time)
• Opportunity to develop your knowledge and skills through stimulating work, including development and implementation of new processes and tools
• Central office location in a modern business building
• Benefits package including private health insurance
• Sport cards
• Flexible monthly budgets
• Bonuses for special occasions
• Performance bonus