New Business Account Executive

Summary

Join Twilio as a New Business Account Executive and contribute to the growth of our Communications Business in Asia. You will be responsible for acquiring G2K Enterprise accounts in high-tech and retail sectors across the APAC region. This role involves prospecting, solution selling, and working with cross-functional teams to design and implement solutions for clients. Success in this fast-paced environment requires strong analytical and consultative sales skills, as well as excellent communication and interpersonal abilities. The position is remote, with significant travel anticipated. Twilio offers a competitive compensation package and various benefits.

Requirements

• At least 10 years experience in full-cycle Enterprise direct sales within the Enterprise space (G2K), managing or leading quantitative, highly analytical products or solutions for their customers
• At least 10 years of experience in full cycle sales directly selling technical CPaaS, Contact Center
• Experience outbound prospecting in acquiring new Enterprise accounts in BFSI, Airlines, Retail, and executing strong QBR strategy for territory penetration
• Proven track record developing strategic relationships within the Enterprise account space, building executive relationships (C-level), driving innovation, growing new pipeline/business development, and developing strategic long-term account plans
• Technical solutions selling experience working with real customers, listening to them, and solving problems
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships
• Analytical account development strategy based on using data to find opportunities and prove value
• The ability to provide thorough weekly forecasting metrics and communicate them in a succinct manner
• Strong interpersonal and communication skills, with the ability to easily make complex contractual, technical, and financial details sound simple
• Ability to influence and build effective working relationships with all levels of the organization
• Entrepreneurial mindset with appetite to define process and build programs

Responsibilities

• Be responsible for new customer acquisition, while being assigned a quota for net new bookings
• Own highly analytical and consultative sales cycles to win business in competitive vendor sourcing cycles with Twilio’s messaging, user authentication & identity, voice, email and contact center solutions
• Work with customers across assigned verticals to understand their business and technical requirements, and match them to the capabilities of Twilio’s Communications APIs and Flex digital engagement center, designing a solution for their specific use cases
• Work with teams in Finance, Legal, Pricing, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business
• Be passionate about what you do, think outside the box, and use world-class interpersonal and communication skills to present complex contractual, technical, and financial details to prospects in a way that builds confidence and comfort in the proposed solution
• Balance competing priorities and manage multiple projects and deals at the same time
• Partner cross functionally with sales, services, product, and finance to develop long range territory strategies and sales plans
• Act as the voice of the customer to Twilio’s product and carrier relations teams
• Establish yourself as a subject matter expert in the Customer Engagement and Contact Center industry - staying up to date on key industry initiatives and new capabilities - sharing your knowledge with your customers and the wider Twilio go-to-market organization
• Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce

Preferred Qualifications

• Deep experience in understanding and solutioning Enterprise Voice, AI, Contact Center use cases
• CPaaS/Contact Center/Telco solution selling experience
• An understanding of the cloud computing/communications business model and excitement for selling to a technical audience while applying a solutions focused approach to selling
• A Bachelor’s degree or equivalent experience
• Native and business fluency in Mandarin (speaking and writing) is desired to work with the Mandarin speaking customers

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program