Newborn/Pediatric Nurse Care Manager

Summary

Join Included Health's Care and Case Management team as a Newborn/Pediatric Nurse Care Manager! In this remote role, you will provide holistic, patient-centered virtual care via telephone and video, creating impactful care plans and guiding members through complex medical situations. You will partner with a diverse team, navigate benefits and resources, and ensure coordinated care with local providers. This position requires a BSN, active compact RN license, CCM certification (or eligibility), and significant nursing experience in a newborn/pediatric setting. The schedule is Monday-Friday, 9 am-6 pm PST. Included Health offers a competitive salary and benefits package, including remote work, comprehensive insurance, generous PTO, parental leave, and more.

Requirements

• Bachelor of Science in Nursing (BSN)
• Must reside in a compact NLC state
• Active Compact RN license in good standing with the nursing board of their state
• Active California Nursing License
• Willingness to become licensed in multiple states
• Current CCM Certification or eligibility to sit for exam in August 2025
• 5+ years Nursing experience
• 2+ years experience working in Newborn/Pediatric setting
• Be able and willing to work until shift schedule: Monday- Friday, 9am- 6pm PST
• Be comfortable discussing several medical conditions
• Empathetic - We work with patients and their families who are going through challenging times
• Strictly follow security and HIPAA regulations
• Be pleasant, responsive, and willing to work with and learn from our team
• Strong competence and ability to use multiple computer/medical record systems
• Collaborate well across diverse teams with clinical and non-clinical members to deliver a seamless, top-quality care experience to patients
• Support members with cultural and socioeconomic issues affecting them by coordinating all available resources

Responsibilities

• Deliver coordinated, patient-centered virtual Care Management by telephone and video that improves members' health outcomes
• Create impactful care plans together with members and our diverse care team, and help members achieve the desired goals
• Help members navigate complex medical conditions, treatment pathways, benefits, and the healthcare system in general
• Partner with the members' local providers to ensure coordinated care
• Provide compassionate, longitudinal follow-up care, building supportive relationships
• Assist throughout acute healthcare episodes, such as hospitalizations and rehabilitation stays, providing coordinated Case Management to support the member and their family
• Coordinate necessary resources that holistically address members' problems, whether clinical or social

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
• Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
• 12 weeks of 100% Paid Parental leave
• Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance
• Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
• 11 Holidays Paid with one Floating Paid Holiday
• Work-From-Home reimbursement to support team collaboration and effective home office work
• 24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations