Newborn/Pediatric Nurse Care Manager

Summary

Join Included Health's Care and Case Management team as a Newborn/Pediatric Nurse Care Manager. You will provide holistic care to members, guiding them through complex medical and behavioral health situations via telephone and video. Collaborate with a diverse clinical team to deliver integrated remote care. Responsibilities include creating care plans, navigating benefits and resources, and partnering with members' providers. You will support members through various care management needs, ensuring excellent health outcomes. The schedule is Monday-Friday, 9am-6pm PST. This role requires strong clinical skills, empathy, and proficiency in multiple computer/medical record systems.

Requirements

• Bachelor of Science in Nursing (BSN)
• Must reside in a compact NLC state
• Active Compact RN license in good standing with the nursing board of their state
• Willingness to become licensed in multiple states
• Current CCM Certification or eligibility for CCM in August
• 5+ years Nursing experience
• 2+ years experience working in Newborn/Pediatric setting
• Be able and willing to work until shift schedule: Monday- Friday, 9am- 6pm PST
• Be comfortable discussing several medical conditions
• Empathetic - We work with patients and their families who are going through challenging times
• Strictly follow security and HIPAA regulations
• Be pleasant, responsive, and willing to work with and learn from our team
• Strong competence and ability to use multiple computer/medical record systems
• Collaborate well across diverse teams with clinical and non-clinical members to deliver a seamless, top-quality care experience to patients
• Support members with cultural and socioeconomic issues affecting them by coordinating all available resources

Responsibilities

• Deliver coordinated, patient-centered virtual Care Management by telephone and video that improves members' health outcomes
• Create impactful care plans together with members and our diverse care team, and help members achieve the desired goals
• Help members navigate complex medical conditions, treatment pathways, benefits, and the healthcare system in general
• Partner with the members' local providers to ensure coordinated care
• Provide compassionate, longitudinal follow-up care, building supportive relationships
• Assist throughout acute healthcare episodes, such as hospitalizations and rehabilitation stays, providing coordinated Case Management to support the member and their family
• Coordinate necessary resources that holistically address members' problems, whether clinical or social

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
• Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
• 12 weeks of 100% Paid Parental leave
• Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance
• Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
• 11 Holidays Paid with one Floating Paid Holiday
• Work-From-Home reimbursement to support team collaboration and effective home office work
• 24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations