Summary
Join Included Health's Care and Case Management team as a Newborn/Pediatric Nurse Care Manager! In this remote-first role, you will provide holistic, patient-centered virtual care management via telephone and video. You will create care plans, guide members through complex medical situations, and partner with a diverse clinical team. This position requires a BSN, active compact RN license, CCM certification or eligibility, and significant nursing experience in a newborn/pediatric setting. You will be responsible for coordinating resources, providing longitudinal follow-up care, and navigating the healthcare system with members. Included Health offers a competitive salary, comprehensive benefits, and a supportive work environment.
Requirements
- Bachelor of Science in Nursing (BSN)
- Must reside in a compact NLC state
- Active Compact RN license in good standing with the nursing board of their state
- Active California Nursing License
- Willingness to become licensed in multiple states
- Current CCM Certification or eligibility for CCM in August
- 5+ years Nursing experience
- 2+ years experience working in Newborn/Pediatric setting
- Be able and willing to work until shift schedule: Monday- Friday, 9am- 6pm PST
- Be comfortable discussing several medical conditions
- Empathetic - We work with patients and their families who are going through challenging times
- Strictly follow security and HIPAA regulations
- Be pleasant, responsive, and willing to work with and learn from our team
- Strong competence and ability to use multiple computer/medical record systems
- Collaborate well across diverse teams with clinical and non-clinical members to deliver a seamless, top-quality care experience to patients
- Support members with cultural and socioeconomic issues affecting them by coordinating all available resources
Responsibilities
- Deliver coordinated, patient-centered virtual Care Management by telephone and video that improves members' health outcomes
- Create impactful care plans together with members and our diverse care team, and help members achieve the desired goals
- Help members navigate complex medical conditions, treatment pathways, benefits, and the healthcare system in general
- Partner with the members' local providers to ensure coordinated care
- Provide compassionate, longitudinal follow-up care, building supportive relationships
- Assist throughout acute healthcare episodes, such as hospitalizations and rehabilitation stays, providing coordinated Case Management to support the member and their family
- Coordinate necessary resources that holistically address members' problems, whether clinical or social
Benefits
- Remote-first culture
- 401(k) savings plan through Fidelity
- Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
- Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
- Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
- 12 weeks of 100% Paid Parental leave
- Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance
- Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
- 11 Holidays Paid with one Floating Paid Holiday
- Work-From-Home reimbursement to support team collaboration and effective home office work
- 24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations
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