NOC Operator

Summary

Join our team as a Monitoring and Technical Support Specialist to proactively monitor online games and related systems, analyze game health, and provide technical support. You will work in shifts, including nights, weekends, and holidays, and have the opportunity for learning & development.

Requirements

• Technical support skills with focus on game servers and client crashes
• Knowledge of network technologies and GNU/Linux OS
• Ability to perform tasks by both established processes as well as placeholder and temporarily agreed measures
• Availability to work in shifts, including nights, weekends and holidays
• Excellent written and verbal communication skills
• Maintaining strict punctuality and quick response
• Familiarity with common IT infrastructure and its practices

Responsibilities

• Proactively monitor a selection of online games and related systems required for 24/7 service
• Analyze and assess game and systems health and performance using various tools for logs, metrics and graphs
• Triage problems and provide on-call personnel with critical information, in a quick, clear and concise manner
• Conduct triage and troubleshooting as well as bug fixing meetings for game development personnel
• Consult, create and maintain process documentation
• Carry out quick patch and build deployments including post deployment smoke testing
• Prepare accurate and timely reports with updates and summaries on events and issues

Preferred Qualifications

• Monitoring/Analyst experience (assessments based on data, graphs etc.)
• Technical support experience in an online 24/7 service industry
• Experience working in games industry, particularly multiplayer and MMO games
• Some familiarity with terminology and process for game development, QA and release management

Benefits

• Medical Insurance package
• Sensibly flexible working hours
• Breakfasts, snacks and fruits available during the day, tea and coffee machines
• Friendly team and a family-like environment
• Casual workplace environment in Krakow downtown including bicycle parking, game and chill-out zones
• Additional benefits – care bonus to cover health, educational and safety needs, paid break from work, Multisport card, paid health insurance, corporate parties and team buildings and many more others