Nurse Manager, Care and Case Management

Summary

Join Included Health as a Nurse Care and Case Management (CCM) Manager and lead a team of CCM Nurse Care Managers. You will oversee daily operations, ensuring high-quality and efficient care delivery. Responsibilities include performance management, collaboration with other teams, supporting clinician growth, and implementing workflow improvements. This role requires a BSN, CCM certification, active nursing license, and significant experience in nursing and people management. Included Health offers a competitive salary, comprehensive benefits, and a remote-first culture.

Requirements

• BSN required
• CCM Certification required
• Active Nursing License, in good standing with state's BON
• 5+ years of nursing experience required
• 2+ years of people management experience required
• Strong organizational and team-building skills
• Ability to work efficiently, be detail-oriented, and adapt in a rapidly changing environment
• Exceptional communication skills with a positive and respectful approach
• Proven experience leading teams or initiatives with measurable results
• Proficiency in technology and data-driven decision-making
• Proven ability to manage change and adapt in a fast-paced, evolving organization

Responsibilities

• Actively track and manage performance for all clinicians under your leadership, ensuring timely and high-quality care delivery
• Manage team members to meet performance metrics, including volumes, customer commitments, service line agreements, and performance guarantees
• Collaborate with the Quality and Clinical Excellence (CE) teams to promote the highest level of care and service excellence
• Partner with Human Resources Business Partners (TAO) to develop formal remediation plans when necessary
• Support the growth and development of individual clinicians, helping them achieve their professional goals
• Serve as a bridge between clinical leadership and clinicians to implement workflow changes and drive continuous improvement
• Communicate team vision, updates on organizational processes, and champion changes that impact the navigation team
• Represent the team in cross-functional collaborations and partner with service line leaders to enhance workflows
• Ensure that care and case management services are in alignment with the organization's values and objectives
• Communicate openly and collaboratively with nurses, leadership, and cross-functional teams
• Develop and manage policies and procedures that align with organizational goals
• Demonstrate innovative and creative thinking, identifying opportunities for improvement in workflows and processes
• Make timely decisions and effectively manage change in a dynamic environment
• Lead and engage others in driving success, fostering a culture of accountability and high performance
• Navigate difficult conversations with professionalism and care when necessary

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
• 12 weeks of 100% Paid Parental leave
• Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies
• Work-From-Home reimbursement to support team collaboration home office work