Onboarding Documents Associate

Summary

Join Clipboard Health as a Document Submissions Associate and contribute to a seamless onboarding experience for healthcare professionals. You will play a key role in reviewing and validating essential documents, ensuring accuracy and compliance. This position requires a detail-oriented approach and strong organizational skills to manage document queues and prioritize tasks effectively. You will collaborate with cross-functional teams, communicate clearly, and contribute to process improvements. The ideal candidate possesses prior experience in document verification or related fields, familiarity with US healthcare documentation, and a proven ability to work independently in a remote environment. Success in this role will directly impact the speed and efficiency of onboarding, enabling quick placement of professionals and timely hiring for facilities.

Requirements

• Prior experience in roles such as document verification, credentialing, compliance operations, administrative support, or customer service
• Familiarity with U.S. healthcare documentation (e.g., licenses, certifications, immunization records)
• A sharp eye for detail—you catch inconsistencies others might overlook
• Confidence in making timely decisions, even in gray areas
• Strong written communication skills and the ability to simplify complex topics
• Highly organized and dependable, with a strong sense of ownership and urgency
• Demonstrated success in fast-paced, fully remote work environments
• Comfortable using tools like Slack, Zendesk, Google Sheets, and task management platforms
• Ability to work independently while effectively collaborating with other teams
• Residing in the Asia-Pacific region
• Wired internet connection with a minimum of 15 Mbps download speed
• CPU: Intel i5 (8th gen+) / AMD Ryzen 5 (2000 series+) / Apple M1 or newer
• RAM: 12 GB (16 GB recommended)
• Quiet, professional home workspace
• Noise-canceling headset and a stable internet/power backup setup

Responsibilities

• Review and validate essential onboarding documents submitted by professionals, ensuring accuracy, completeness, and compliance with facility, local, state, and federal guidelines
• Monitor and manage queues for document submissions, backlogs, and expirations during assigned shifts—acting on real-time prioritization
• Own and execute daily tasks including document status updates, document mapping, resolving unread submissions, and handling special projects
• Contribute to ongoing improvements by reviewing internal policies and recommending updates that enhance clarity and efficiency
• Collaborate with cross-functional teams to resolve document-related inquiries and enhance internal workflows. Communicate clearly via Slack and other internal tools
• Stay informed on evolving documentation standards and product updates to ensure consistent, accurate decision-making
• Consistently meet targets for document review time, accuracy, and throughput, contributing to both individual and team performance goals

Preferred Qualifications

Experience with Quality Assurance (QA) work is a plus