Marketing Operations Associate

Summary

Join Grafana Labs as a Marketing Operations Associate and help scale our marketing technology and operations in support of our growing Events Marketing team. You will work closely with various teams to deliver seamless execution, improve processes, and provide actionable insights. This high-visibility role offers hands-on experience with our tech stack and a collaborative environment. You will act as the primary operational point of contact for regional marketers, own end-to-end event operations execution, support campaign performance reporting, use AI tools and automation, and maintain marketing tools. The ideal candidate has 2-3 years of marketing experience, hands-on experience with marketing automation tools, and the ability to perform basic Salesforce reporting. Grafana Labs offers a remote-first, global culture, scaling organization, transparent communication, and opportunities for career growth.

Requirements

• 2-3 years of marketing experience, ideally in an operations or marketing automation capacity
• Hands-on experience with marketing automation tools and the ability to perform basic Salesforce reporting
• Comfortable working across marketing technologies and understanding how they connect
• Skilled at managing multiple priorities while keeping projects organized and on track
• Able to triage incoming requests and work with stakeholders to deliver solutions efficiently
• Embracing new tools and technology, leaning into exploring AI first solutions for marketing workflows
• Naturally curious, able to learn quickly, and comfortable in a high-speed environment
• Self-motivated, organized, and adaptable when priorities shift
• Process-driven, with a commitment to documenting work and following established workflows

Responsibilities

• Act as the primary operational point of contact for regional marketers, managing program setup, intake requests, and documentation for in-person and virtual events
• Own end-to-end event operations execution, including registration workflows, email scheduling, quality assurance, and tooling setup (e.g., Splash, Zuddl, Customer.io, Chili Piper)
• Support campaign performance reporting by building and maintaining Salesforce campaign attribution and Chili Piper tracking
• Use AI tools and automation to solve operational challenges, increase efficiency, and streamline workflows
• Maintain and troubleshoot marketing tools, ensuring smooth integrations and a high standard of quality across systems

Preferred Qualifications

• Prior experience and experimentation with AI beyond basic use, with examples of how you’ve applied them in a work setting
• Strong data skills, including identifying trends and insights from metrics
• Experience troubleshooting marketing technology issues without escalation
• Experience in observability, open source, or software industries

Benefits

• Equity
• Bonus (if applicable)
• 100% Remote, Global Culture
• Scaling Organization
• Transparent Communication
• Innovation-Driven
• Open Source Roots
• Empowered Teams
• Career Growth Pathways
• Approachable Leadership
• Passionate People
• In-Person onboarding
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable