Onboarding Project Manager

Summary

The job is for an Onboarding Project Manager at Findigs, a company that simplifies renting by offering a digital rental application. The role involves working directly with enterprise customers to deploy the platform in complex environments, improving onboarding processes, and collaborating with cross-functional teams.

Requirements

• 4+ years in a customer-facing role and/or project management
• Understanding of the B2B SaaS sales cycle and the ability to align project initiatives with sales objectives and customer requirements
• Experience in a customer onboarding role within a high-growth SaaS start-up, understanding the unique challenges and developing solutions to address them
• Excellent written and verbal communication skills, with the ability to translate complex information and communicate across various levels of an organization, both internal and customer-facing
• Willingness to travel as needed, up to 25% of the time

Responsibilities

• Work with our customers to understand their goals and requirements; apply this knowledge in guiding customers through best practices to ensure long-term success with the Findigs platform
• Identify tools, processes, and project management methodologies to enable a seamless launch and implementation of the Findigs platform for all customers
• Coordinate internal, customer, and third-party partner resources by establishing and managing project plans and associated timelines for each customer onboarding
• Conduct basic account set-up for each customer within the Findigs platform, and serve as a trusted product advisor to identify and resolve configuration issues that arise during the onboarding phase

Preferred Qualifications

• Experience working with property management systems
• PMP Certification
• Familiarity with work streams involved to launch new products

Benefits

• Competitive base salary + Pre-IPO equity + Benefits
• Unlimited paid time off – a minimum of two weeks required + mental health Friday once a month + 100% healthcare coverage, 401k matching up to 5%, gym comp, and snacks for days
• We are a mission-driven company with a balanced and enjoyable workplace