Technical Project Manager

Summary

Join Rockerbox as a Technical Project Manager to excel in customer onboarding. This role centers around fast-paced, cross-functional efforts, ensuring timely project completion and customer satisfaction. You will manage trackers, align stakeholders, communicate updates, and build efficient onboarding systems. The ideal candidate thrives in ambiguity, enjoys customer interaction, and desires to significantly impact a growing startup. This is not a traditional PM role; it involves direct customer interaction and building the infrastructure for world-class onboarding. The position offers a competitive salary and benefits package.

Requirements

• 2–5 years of experience in a technical project management role in a customer-facing capacity
• Strong organizational skills and attention to detail; you're the type who never lets a follow-up slip through the cracks
• Clear, confident communicator—both written and verbal—with a knack for managing expectations and building trust
• Comfortable working with technical products and asking clarifying questions to unblock ambiguity
• Excited to build and improve systems; you don’t just follow the playbook—you help write it
• Collaborative team player who works well across functions
• Basic Excel/Google Sheets skills required

Responsibilities

• Build, manage, and continuously improve onboarding project plans and status trackers across MTA and MMM implementations
• Own timeline management and progress tracking across onboarding workstreams
• Coordinate across internal teams—Customer Success, Product, Engineering, Data Science, and Professional Services—to keep milestones on track
• Lead customer-facing onboarding status calls, bringing in the right internal experts to speak to technical details as needed
• Own all customer communications related to project timelines, status updates, and open items
• Align onboarding timelines with customer teams based on their internal resourcing and priorities
• Proactively identify and escalate risks or blockers to ensure momentum is maintained
• Design and refine the systems, workflows, and documentation that support scalable, high-quality onboarding

Preferred Qualifications

Martech or adtech experience is a strong plus

Benefits

• Bonus/commission (as applicable)
• Equity
• Benefits