On-site Program Coordinator

Summary

Join Axon and become a Force for Good as an Axon Fusus Community Connect Program Coordinator. You will cultivate partnerships between law enforcement and communities, overseeing the program's implementation and management. Serving as a traveling liaison, you will foster community engagement, orchestrate outreach initiatives, and ensure seamless program adoption. This pivotal role requires strong communication and interpersonal skills, along with experience in community engagement and technical support. You will provide guidance to law enforcement counterparts, facilitate introductions to community partners, and conduct technical assessments. The position involves significant travel (up to 90%) and requires the ability to lift up to 75 lbs. You will also create training materials, conduct training sessions, and track program metrics.

Requirements

• Bachelor’s degree or equivalent applicable experience
• 2+ years’ experience in an on-site customer facing technical or training role
• Familiarity with law enforcement protocols and intricacies within communities
• Ability to lift up-to-75 lbs. with or without special accommodations, is required
• Demonstrated proficiency in communication and interpersonal relations
• Proven record of accomplishment in executing community engagement or outreach initiatives
• Ability to operate autonomously while also excelling in a collaborative team environment
• Exceptional project management skills with a track record of balancing multiple priorities while delivering high-impact results
• Salesforce or equivalent CRM experience
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information

Responsibilities

• Act as the primary intermediary between law enforcement agencies and the community, advocating for and introducing the Axon Fusus Community Connect program
• Cultivate robust relationships with law enforcement champions, establish connections with businesses, and expand the Axon Fusus ecosystem by augmenting private video contributions
• Provide comprehensive guidance and mentorship to designated law enforcement counterparts (champions) to effectively engage with the community and garner support for the program
• Assist agency champions in facilitating introductions to potential community partners and conducting meticulous technical assessments to ensure the smooth integration of Axon Fusus CORE devices
• Identify and implement solutions within minimal assistance in a fast-paced environment
• Travel to agency locations to support cultivating new business locations to integrate their camera system into Axon Fusus
• Support on-site Installations of Axon Fusus CORE devices
• Conduct training sessions with Law Enforcement and business owners on Axon specific product applications
• Creation of customer facing training/technical documentation
• Take part in Law Enforcement community meetings to articulate the benefits of integrating with Axon Fusus
• Track and analyze installation metrics to assess program health, implementing data-driven strategies to improve adoption

Preferred Qualifications

• Public safety experience is strongly preferred
• Experience with Smartsheet, Sigma AND/OR Quip is a plus
• Experience with security camera systems, VMS, DVR, NVR solutions
• Deep curiosity, initiative, and a collaborative mindset focused on customer outcomes
• Exceptional organizational, presentation, and written communication skills
• Able to effectively manage multiple projects, priorities, and tasks within a dynamic environment
• Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs