Technical Product Manager

Summary

Join nXscale as a technical liaison, managing client communication and technical projects. You will act as the primary technical point of contact, translating complex IT concepts for stakeholders. Responsibilities include organizing technical discussions, building a deep understanding of client IT infrastructure, and managing expectations. You will also identify and mitigate risks, maintain comprehensive documentation, and ensure compliance. The role requires strong communication and problem-solving skills, along with experience in account management and a technical background. Success in this position demands excellent organizational and time management skills, attention to detail, and proficiency with various tools.

Requirements

• At least 8 years of experience in a technical role such as software development, project management, or related IT fields
• Proven track record managing high-value B2B accounts, including direct interactions with C-Level and Director-level clients
• Deep understanding of IT systems, software integration, system architecture, and IT infrastructure. Strong technical problem-solving skills with familiarity in the software development lifecycle
• Ability to clearly explain complex technical concepts to non-technical stakeholders, including executives and clients. Excellent written and spoken communication skills in both English and Tagalog
• Capable of analyzing technical challenges, crafting effective solutions, and implementing strategies efficiently
• Skilled at prioritizing and managing multiple technical accounts and projects concurrently, ensuring timely delivery and resolution
• Maintains precise documentation and careful management of technical information and project data
• Experienced with Microsoft Office 365, CRM platforms, and other productivity tools

Responsibilities

• Act as the main technical point of contact for clients and service providers, ensuring clear, consistent, and effective communication of technical details between the organization and key external stakeholders
• Organize and facilitate technical discussions, translating complex IT concepts into clear, actionable insights. Ensure all stakeholders are aligned on progress, challenges, and upcoming milestones
• Build a deep understanding of the client’s IT infrastructure, project requirements, and technical pain points. Offer strategic recommendations and solutions while effectively translating complex technical concepts for non-technical stakeholders—and vice versa
• Clearly define and communicate technical requirements, timelines, and deliverables to both clients and internal teams, ensuring alignment, transparency, and shared understanding throughout the project lifecycle
• Identify risks related to non-compliance and regulatory requirements, and implement proactive strategies to mitigate potential issues before they impact project outcomes
• Maintain comprehensive and accurate documentation of technical discussions, decisions, system integrations, and project milestones. Ensure all technical requirements and changes are thoroughly recorded for transparency and continuity
• Ensure all technical projects comply with internal policies, industry standards, and applicable regulations. Monitor adherence throughout project documentation and implementation phases
• Support the preparation of technical reports, integrate stakeholder feedback, and coordinate with cross-functional teams to resolve project-related issues efficiently
• Serve as the primary escalation contact for complex technical issues, collecting critical information and collaborating with internal teams and external partners to drive timely resolutions
• Leverage technical expertise to anticipate potential challenges and propose preventive solutions. Deliver recommendations aligned with client needs and technical specifications
• Lead and support on-site technical tasks during post-audit reviews, ensuring compliance-related findings are addressed and properly documented
• Conduct knowledge-sharing sessions and training for internal teams and clients. Promote best practices in system usage and introduce emerging technologies or methodologies as needed
• Collaborate with senior management to implement strategic directives, offering technical insight and hands-on support to ensure successful execution
• Take on other assignments as delegated by leadership, applying technical expertise and project management skills to contribute to broader organizational goals

Preferred Qualifications

• Experience in paralegal, audit, compliance, or the iGaming industry is a plus
• Familiarity with technical documentation software is an advantage