Program Coordinator

Summary

Join One Medical as a Program Coordinator and support high-acuity patients from our One Medical Senior Health clinics, enrolling them into the One Medical at Home Program. You will assist with new enrollments, outreach, and administrative tasks, support incoming calls, follow up with patients, and coordinate scheduling with our care teams. This role requires strong communication skills, compassion, and a passion for removing barriers to care. You will process referrals, expedite enrollment, and lead the enrollment process for patients. Responsibilities include program growth, process development, facilitating graduation and disenrollment, and providing administrative support. You will also handle incoming calls and initiate outbound requests.

Requirements

• At least 2 years of experience in a high volume call center or sales position
• Strong organizational skills, attention to detail, and ability to manage multiple priorities, including ability to handle multiple mediums of communication simultaneously including, phone, email and chat while working in a fast-paced environment
• An ability to comfortably deal with the uncertainty of change while remaining calm and productive. Effectively handling risk while constructively dealing with problems that do not have clear solutions
• Strong written and verbal communication skills
• Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously including Mac iOS, Google suite, etc

Responsibilities

• Process referrals and coordinate enrollment into the appropriate high risk program based on set program criteria
• Identify appropriate patients for One Medical at Home using established tools and standard work
• Expedite enrollment for appropriate patients while admitted to acute or post-acute facilities
• Follow scripting, incorporating assumptive/passive language, and selling the patient all of the benefits of the program to enroll them into One Medical at Home
• Lead the enrollment process for patients being offered the home visit program. This will include making calls to patients to offer enrollment, scheduling intake visits, and all administrative work associated with completing the intake process
• Responsible for program growth and intake completion within established timeframes
• Engage in process building and development for a new team approach by listening, sharing input and ideas, and enacting decisions and plans
• Facilitate graduation and disenrollment from One Medical at Home
• Provide administrative support in planning, scheduling, and confirming home visits, including coordinating with other High Risk Care team members, patients, and their families
• Help field incoming phone calls/messages from high risk patients and their families and appropriately address those needs or provide hand off to other key High Risk Care team members in an appropriately urgent manner
• Initiating outbound administrative requests, by phone and in writing, such as, outbound faxes, medical record requests, scheduling transportation, mailing patient letters and educational information

Preferred Qualifications

Experience in a healthcare setting, preferred

Benefits

• Paid sabbatical for every five years of service
• Free One Medical memberships for yourself, your friends and family
• Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental and Vision plans
• Pre-Tax commuter benefits
• PTO cash outs - Option to cash out up to 40 accrued hours per year
• 401K match
• Credit towards emergency childcare
• Company paid maternity and paternity leave
• Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
• Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance