Coney Island Prep is hiring a
Operations Associate

Summary

The Operations Associate is a role at Coney Island Preparatory Public Charter School in Brooklyn, New York. The job involves various operational tasks such as scholar and family communication, student data management, facilities maintenance, and event coordination. The ideal candidate should have a bachelor's degree, strong organizational skills, cultural competencies, flexibility, and teamwork abilities.

Requirements

• Passion for education and a dedication to Coney Island Prep’s mission, beliefs, and values and its commitment to anti-racism
• Steadfast belief that all students can achieve at the highest academic levels and deserve an opportunity to succeed in the college and career of their choice
• Proven organizational, oral, and written communication skills; timeliness; accuracy; and consistent and regular communication; and ability to meet deadlines
• Self-reflective and open to regular feedback, with the ambition and desire to grow and develop
• A positive, solutions-oriented attitude and drive for excellence
• Professional demeanor and interpersonal skills to foster relationships with vendors, staff, scholars and their families while demonstrating value towards diversity and inclusivity
• Cultural competencies to work in low-income communities and a willingness to examine your beliefs and biases across lines of difference
• Flexibility and open to being interrupted and getting back on task in a highly reactive role
• Ability to prioritize appropriately, with a demonstrated ability to distinguish between the urgent and the important
• Attention to detail
• Eagerness to work collaboratively as part of a team
• Ability to take on physical tasks such as moving boxes, packages, and rearranging furniture

Responsibilities

• Support a warm, welcoming main office environment for families by building relationships and providing top notch customer service
• Professionally respond to all incoming and provide support on outgoing communication between scholars, families and staff (including mailings, letters home, phone calls, emails, etc.)
• Serve as a point of contact for the school on all phone communication including, but not limited to, answering the phones and taking messages
• Support daily attendance procedures to ensure accuracy of data and clear, daily communication with families
• Maintain the main office workspace for aesthetics and function, including the inventorying and organization of supplies/materials, scholar concerns and visitor systems
• Track completion of all parent and student-facing surveys, RSVPs, permission slips, and other relevant documentation
• Support summer and mid-year enrollment efforts by making calls to prospective families and collecting documentation
• Support teammates in working to maintain and update student files, family contact information, health records, medication forms, parental permission and all other documentation to ensure compliance with state mandates
• Engage in relevant data entry to ensure student information systems are accurate and updated with current student data
• Support with creation and distribution of student, parent and staff-facing academic reports
• Support with maintaining classroom and shared-space technology (projectors, copiers, etc.) to make teaching better and easier for all staff
• Contribute to creating a welcome main office environment for families by providing top notch customer service
• Respond urgently and in-the-moment to support academic programming and student needs
• Help oversee and execute whole-school systems including arrival, lunch, dismissal, and transportation (specific duties will vary by campus)
• Assist teammates in planning and executing all student and family events, including family conferences, field trips, high-stakes testing etc
• Act as first point of contact for all scholar health needs
• Manage school calendars
• Flexibility to work evenings and weekends as needed

Preferred Qualifications

• Some prior work experience in a customer service oriented field preferred but not required - either as a receptionist, office manager, administrative employee, or in retail
• Basic Excel and word processing proficiency is a plus
• Spanish, Cantonese, or Russian proficiency a plus

Benefits

• Employees at Coney Island Prep are provided with salaries that are highly competitive, set through a lens of equity, and based on an individual’s skills and experiences relevant to the role
• As a regular full time employee of Coney Island Prep, you will be eligible for benefits that include medical, dental, vision, and life insurance as well as a 403(b) retirement benefit package with match and Paid Family Leave
• Staff are provided with a MacBook Air and access to all the necessary technology and resources needed to succeed in their role