Strategic Operations Associate

Summary

Join our fast-growing global staffing agency as a Strategic Operations Associate! This versatile role involves cross-functional ownership across Recruiting, Finance, Sales, Marketing, and Operations. You'll build and refine SOPs, lead strategic projects, create performance dashboards, and manage small teams. We're looking for a highly analytical and organized individual with 5-8 years of experience in operations, project management, or team leadership. The ideal candidate is proficient in Google Sheets and familiar with various project management tools. We will tailor the role to your strengths, whether it's people, process, numbers, or systems.

Requirements

• 5 –8 years of experience in operations, project management, or team leadership across multiple functions
• Background in a B2B environment (ideally in B2B services, SaaS, recruiting/staffing, or tech)
• Strong analytical and organizational skills — you love structure, systems, and spreadsheets
• Experience managing people and cross-functional projects
• You are amazing at Google Sheets. If you’re not, this is not the job for you
• Familiarity with HubSpot, ClickUp, Slack, and Zapier — or fast learners who can ramp up quickly
• A scrappy, adaptable generalist mindset — excited to take on whatever is most important this week
• Excellent communicator who works well across departments and personalities

Responsibilities

• Cross-functional ownership of Recruiting, Finance, Sales Ops, Marketing Ops, or general Business Operations
• Build and refine scalable SOPs; identify bottlenecks and fix them
• Run strategic projects from scoping to execution — pricing, onboarding, process redesign, internal tools, etc
• Create dashboards and reports in Google Sheets or Excel to track performance across departments
• Manage and coach small teams (e.g. recruiters, bookkeepers, AR/AP specialists), depending on your focus area
• Use tools like Zapier, HubSpot, and ClickUp to streamline workflows and automate repetitive tasks
• Forecast revenue, model growth scenarios, and support strategic decision-making alongside leadership
• Coordinate with Sales, Marketing, and Account Management to keep cross-team execution aligned