Lime is hiring a
Operations Associate

Summary

The job is for an Operations Associate in Lime's Milan Operations team. The role involves managing the fleet, coordinating teams, defining new processes, and maintaining relationships with various stakeholders. The individual must have fluent English & Italian language skills, 1-3 years of professional work experience, ideally with 1+ year in an Operations position, and expertise with the Milan region.

Requirements

• Fluent verbal and written English & Italian language skills
• 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position

Responsibilities

• Hire, train, and provide coaching to all levels of Mechanics and Fleet Support positions
• Build a safe, compliant and efficient warehouse environment that supplies a fully operational fleet of vehicles for Milan
• Define new processes and best practices to drive operational excellence within the warehouse
• Partner cross-functionally on operations projects that result in identifying expansion opportunities within your region(s)
• Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s)
• Provide complaint management and customer incidents investigation support
• Partner with the local Government Relations representative to manage key Legal, Regulatory and Safety issues
• Maintain positive relationships between customers, regulators/city officials, employees, and Lime management
• Collaborate with Engineering and Product teams to drive local initiatives for revenue growth

Preferred Qualifications

• Experience leading teams or groups preferred
• Demonstrated expertise with the Milan region and ability to anticipate operational needs and/or challenges within this area

Benefits

• Competitive salaries, performance-based annual bonus and pre-IPO equity
• Health and wellness offerings for all team members starting day one including access to top-tier fitness and mindfulness apps
• Flexible vacation policies with ample paid holidays tailored to country of residence
• Fully-paid leave following the birth or adoption of a child and financial, medical and educational support for Limers pursuing parenthood
• Support for retirement and financial goals with unlimited access to financial advisors
• Unlimited, complimentary use of our vehicles in hundreds of cities around the world
• Professional growth opportunities through quarterly learning days and top-tier tools
• Opportunities to connect across teams and locations to network, socialize and volunteer
• Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions
• Consistent recognition of great work through meaningful rewards and career advancements