Lime is hiring a
Operations Associate

Summary

The job is for an Operations Associate at Lime's London team. The role involves managing the fleet, coordinating teams, defining new processes, and more. Candidates should have 1-3 years of professional work experience, ideally with 1+ year in an Operations position.

Requirements

• 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position
• Experience leading teams or groups preferred
• Demonstrated expertise with the London region and ability to anticipate operational needs and/or challenges within this area
• Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment
• High-energy and sound decision maker with the ability to make data-based decisions with a cost focused mindset
• Fluent verbal and written English & [Local Language for Country hiring in] language skills
• Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus)
• Excellent communication and stakeholder management skills

Responsibilities

• Hire, train, and provide coaching to all levels of Mechanics and Fleet Support positions
• Build a safe, compliant and efficient warehouse environment
• Define new processes and best practices to drive operational excellence within the warehouse
• Partner cross-functionally on operations projects that result in identifying expansion opportunities within your region(s)
• Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s)
• Provide complaint management and customer incidents investigation support
• Partner with the local Government Relations representative to manage key Legal, Regulatory and Safety issues
• Maintain positive relationships between customers, regulators/city officials, employees, and Lime management
• Collaborate with Engineering and Product teams to drive local initiatives for revenue growth

Benefits

• Competitive salaries, performance-based annual bonus and pre-IPO equity
• Health and wellness offerings for all team members starting day one including access to top-tier fitness and mindfulness apps
• Flexible vacation policies with ample paid holidays tailored to country of residence
• Fully-paid leave following the birth or adoption of a child and financial, medical and educational support for Limers pursuing parenthood
• Support for retirement and financial goals with unlimited access to financial advisors
• Unlimited, complimentary use of our vehicles in hundreds of cities around the world
• Professional growth opportunities through quarterly learning days and top-tier tools
• Opportunities to connect across teams and locations to network, socialize and volunteer
• Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions
• Consistent recognition of great work through meaningful rewards and career advancements