Thuma is hiring a
Operations Associate, Remote - United States

Summary

Thuma is seeking an Operations Associate to join their team. The role involves supporting various logistics functions, working both on-site and remotely, and requires 1-3 years of experience in operations, logistics, ecommerce, or cx. The candidate should be comfortable with ambiguity and autonomy, have strong communication skills, and be a team player.

Requirements

• 1-3 years work experience in operations, logistics, ecommerce, or cx
• Comfortable with systems or quick study (WMS, ERP, software platforms)
• Competent with Excel, G-suite, and light data analysis
• Strong communication skills, ability to be concise and clear with both internal teams and third party partners

Responsibilities

• Act as Thuma’s in-warehouse advocate and liaison between the Thuma remote team
• Support daily order fulfillment operations, troubleshoot exception orders, serve as a key liaison between Operations and CX
• Support seamless receiving and inventory control operations
• Support new product launches
• Work cross functionally to fulfill marketing requests and other high touch orders
• Assist with reverse logistics program management
• Drive the implementation of new processes, technology and initiatives
• Support outbound logistics including parcel and white-glove deliveries

Preferred Qualifications

Willing to provide constructive feedback to warehouse management and floor-level employees on quality and process deviations

Benefits

• Equity/401k: Participation in employee stock option plan and our 401k program where we will match up to 6% of your contributions
• Benefits: Comprehensive medical, dental + vision coverage options with generous employer contributions
• Extras: 12 weeks of paid parental leave and company sponsored membership at One Medical
• Dream Setup: MacBook Air, Airpod Pros, Magic Mouse, Magic Keyboard, Display Screen, White board
• Flex Time: Run errands as needed, just get your stuff done
• Flexible PTO: We believe healthy, happy, relaxed people do better work
• Hybrid: Flexibility to work between your home and our distribution center with everything you need to be successful in both
• Employee Discount: We provide an employee discount of 40% off all Thuma products
• Cell Phone Stipend: $100 per month to recognize that you will use your cell phone for work related things
• Room Upgrade: A complimentary product credit when you start, worth up to $2,000