Consumer Operations Associate

Summary

The job description is for a Financial Operations Analyst position at Blockchain.com's Buenos Aires office. The role involves daily monitoring of payments and crypto activity, managing finance operations tasks, collaborating with other departments, creating and maintaining operational workflows, and improving processes. The candidate should have integrity, 1-2+ years of operations experience or a relevant degree, knowledge of cryptocurrencies and payment systems, an analytical mindset, passion for creating a positive customer experience, excellent attention to detail, fluent English, and proficiency in other business functional languages is advantageous.

Requirements

• The foremost quality for this position or any position at Blockchain.com is integrity
• 1-2+ years of operations experience preferred OR a Bachelor's Degree/Advanced Degree with an interest in working within Financial Services/Cryptocurrency
• Knowledge of cryptocurrencies and understanding of payment systems (SWIFT, SEPA, FPS, card payments)
• Experience in an operations or payments processing role, or in the financial industry is an advantage
• An analytical mindset: you will be viewing large data sets and investigating customer accounts at a deep level
• Passion for creating a positive customer experience that is highly responsive, professional and qualitative
• Excellent attention to detail and ability to work as a team to identify process improvements
• Fluent verbal and written English (C1/C2). Other business functional languages are advantageous

Responsibilities

• Conduct daily monitoring of payments and crypto activity across our consumer product offerings
• Process crypto and fiat movements between accounts in the Blockchain ecosystem
• Manage day-to-day Finance Operations tasks
• Collaborate with other departments to address elevated customer inquiries
• Create and maintain operational workflows and procedures
• Work closely with our product, compliance, engineering and customer success teams to improve our existing processes and create a better experience for our users

Benefits

• Full-time salary based on experience and meaningful equity in an industry-leading company
• Remote working options and awesome office location in the heart of Buenos Aires
• Unlimited vacation policy; work hard and take time when you need it
• Apple equipment provided by the company
• The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry
• Flexible work culture