Operations Associate, Billing Specialist

Summary

Join Pearl Talent as an Executive Assistant/Billing Specialist and enjoy a fully remote, full-time position with flexible hours. You will provide comprehensive administrative support to the leadership team and manage all billing and financial processes. This role requires strong organizational skills, proficiency in billing software, and experience in healthcare or therapy settings. Pearl offers a competitive salary, generous PTO, health coverage, mentorship, professional development opportunities, and a supportive work-life balance. The company prioritizes growth and collaboration within a vibrant culture.

Requirements

• Experience in mental health care or related fields
• Bilingual in Spanish and English (written and verbal)
• Excellent verbal and written communication with a professional demeanor
• 3-5 years in administrative or billing roles, ideally in healthcare or therapy settings
• Strong organizational, multitasking, and attention-to-detail skills
• Proficient in billing tools like QuickBooks or Microsoft Excel
• Ability to handle sensitive information with discretion and confidentiality
• Proactive, problem-solving mindset, able to work independently and in a team

Responsibilities

• Oversee calendars, schedule appointments, and coordinate meetings for the leadership team
• Prepare and organize materials for meetings, including agendas, detailed minutes, and action item follow-ups
• Manage executive email inboxes by prioritizing communications, responding on behalf of executives when appropriate, and ensuring critical tasks are addressed promptly
• Handle health insurance billing, including claims management and resubmitting denied claims
• Manage end-to-end client billing processes, ensuring accurate and timely invoicing
• Follow up on outstanding payments, address discrepancies, and resolve billing issues efficiently
• Reconcile accounts regularly, ensuring financial records are accurate and up-to-date
• Coordinate with insurance providers to verify client coverage, process claims, and address coverage discrepancies
• Assist in preparing detailed financial reports, including monthly and quarterly summaries
• Serve as the central point of contact for administrative inquiries and internal communications
• Facilitate the onboarding of new team members, ensuring they are equipped with the necessary tools and information
• Maintain and update client records, adhering to confidentiality and HIPAA compliance standards
• Identify opportunities to streamline workflows across billing and administrative functions to improve efficiency
• Translate documents into Spanish as needed to support diverse clients and team members
• Respond to client inquiries regarding billing, appointments, and general concerns with professionalism, empathy, and accuracy
• Act as a liaison between clients, therapists, and insurance providers, ensuring seamless communication and prompt resolution of issues

Preferred Qualifications

Knowledge of insurance billing and HIPAA compliance

Benefits

• Competitive Salary: Up to Php 85,000 per month, based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Health Coverage: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance