Credit and Collections Specialist

Summary

Join our team as a Credit and Collections Specialist and contribute to building and scaling our collections process. You will play a vital role in enhancing the accounting function's capabilities and standards, ensuring excellent service delivery. This position requires strong collaboration skills and a passion for operational efficiency. You will be responsible for improving the collections process, identifying and implementing workflow and system improvements, and building trust across the organization. The ideal candidate possesses 3+ years of relevant professional experience and direct collection experience, along with strong knowledge of billing procedures and collection techniques. This role demands excellent communication, negotiation, and problem-solving skills.

Requirements

• 3+ years of relevant professional experience and at least 3 years of direct collection experience
• Strong working knowledge of billing procedures and collection techniques
• Familiarity with collection regulations
• Experience with credit review of potential customers
• High attention to detail, comfort with ambiguity, and an ability to work both collaboratively and independently
• Excellent communication skills (written and verbal)
• Agility and efficiency when it comes to negotiations with customers
• Strong sense of collections responsibility and ability to identify and implement innovative processes
• Working knowledge of ERP, i.e. Maxio or NetSuite

Responsibilities

• Manage the collections process, which includes invoicing customers, issuing initial invoice, and following up on invoices as needed
• Create and submit invoices through current ERP system
• Ensure successful and efficient processing of all collections activities, which includes resolving invoice issues and updating and maintaining customer payable contact information
• Develop collaborative relationships with key stakeholders to develop, implement, and optimize processes and programs that enable the operations to scale both geographically and operationally within the appropriate control environment
• Develop and maintain process documentation and associated Policies & Procedures for the credit and collections function
• Lead process transformation and drive measurable operational performance improvements
• Support ad hoc projects such as systems upgrades of integrations and platform expansion