Operations Coordinator

Summary

Join Doorstead as an Ops Coordinator and provide exceptional support to customers and internal teams. Manage daily operations, including ticket and email triaging, calls, and cross-team collaboration. Implement processes and workflows, identify bottlenecks, and suggest improvements. Utilize data to resolve inquiries and improve efficiency. Handle cross-team requests and maintain accurate records. The role requires 1-3 years of operations experience in customer service, strong analytical skills, and excellent communication skills. Doorstead offers flexible work-life balance with remote work options, wellness leave, and new parent leave.

Requirements

• Minimum of 1-3 years of operations experience in the Customer Service industry
• Strong analytical skills and ability to execute projects effectively
• Growth mindset and a passion for continuous improvement
• Quick learner with the ability to adapt to a fast-paced, rapidly changing environment
• Impeccable organization, high attention to detail, and time management skills
• Ability to think critically and contribute to the development of scalable processes
• Positive attitude, commitment to delivering on commitments, and enjoys working in a close-knit team
• Strong desire to take ownership, build long-term relationships, and contribute to building a national brand
• Excellent communication and customer service skills, including proficiency in phone calls, email management, and cross-team collaboration
• Basic technical troubleshooting skills
• Ability to work in a fast-paced property management environment with multiple personality types
• English fluency

Responsibilities

• Manage daily operations including ticket and email triaging, inbound and outbound calls, cross-team collaboration, and internal ticketing systems
• Implement processes, playbooks, and workflows
• Proactively identify bottlenecks, suggest process improvements, and assist in their implementation
• Utilize data to resolve high-level customer inquiries and improve overall efficiency
• Handle cross-team requests and facilitate smooth interdepartmental communication
• Maintain accurate records of job assignments and team communications

Benefits

• Flexibility : We believe in a flexible work-life balance and offer the option to work remotely from anywhere with an internet connection
• Wellness Leave : International Coordinators will earn eight (8) hours of bonus pay per calendar month to support their ability to take time off for well-being purposes, family-related reasons, sick leave, etc. This wellness bonus will be distributed as four (4) hours of pay included in each of their bi-monthly paychecks, totaling eight (8) hours of bonus pay each calendar month
• New Parent Leave : As part of Doorstead's commitment to supporting family formation, we offer ten (10) days of New Parent Bonus for new parent leave. This leave is available to contractors who become parents through adoption or childbirth, providing them with the necessary time off