Product Operations Coordinator

Summary

Join FiscalNote as a Product Operations Coordinator and become the backbone of our product and development teams, helping us move faster and deliver more value to our customers. You will play a key part in scaling our product operations function, ensuring our teams stay focused and aligned. This role requires problem-solving skills, workflow optimization expertise, and cross-functional collaboration. You will manage multiple tasks, track complex workflows, and ensure smooth operations across teams. The ideal candidate will have experience with project management tools like Jira and a strong analytical mindset. This position offers the opportunity to shape how we operate and grow.

Requirements

• 2+ years of experience in Product Operations, Program Management, Business Operations, or a related role in SaaS
• Strong organizational and project management skills with a focus on execution
• Experience with tools like Jira, Confluence, Looker, Salesforce, and Google Sheets/Excel for tracking and analysis
• Ability to analyze data and translate insights into recommendations for product and operations teams
• A proactive mindset with excellent communication and stakeholder management skills

Responsibilities

• Assist product managers in identifying recurring issues, trends, and customer pain points related to legacy systems and how to effectively communicate and triage these issues
• Provide regular feedback to CPO, CTO, and VP of Engineering about product stability
• Assist Product Managers with Jira backlog, client and internal stakeholder requests, and performance concerns for legacy products
• Track feature deprecations, organize internal documentation, and determine effective escalation protocol
• Ensure that legacy product issues are properly documented, categorized, and assigned
• Assist CS and PMs in answering migration-related questions and preparing FAQs or guides
• Track customer migration progress, flag issues, and update documentation
• Maintain migration tracking dashboards, compile feedback, and highlight trends for decision-making
• Ensure that technical dependencies are accounted for and migration blockers are escalated
• Collect, organize, and analyze customer feedback to surface trends that inform product strategy
• Develop and maintain reporting dashboards that provide visibility into customer pain points and adoption trends
• Work with Product and Customer Success teams to close the feedback loop with users and ensure insights lead to action
• Assist in defining and monitoring team performance metrics related to product development, releases, and issue resolution
• Partner with engineering, design, and product teams to remove bottlenecks and streamline workflows
• Support sprint planning and backlog management by ensuring clear prioritization and alignment with business goals
• Help track Capex spending related to product and engineering investments
• Support process improvements that enhance cross-team collaboration and knowledge sharing
• Assist in creating internal playbooks and training materials for new and existing product processes
• Work with stakeholders to improve go-to-market readiness, ensuring that customer-facing teams are equipped with the latest product updates

Preferred Qualifications

Familiarity with software development processes and agile methodologies is a plus

Benefits

• $60,000 - $75,000 a year
• Competitive salaries
• Retirement accounts
• Equity packages