Operations Coordinator

Summary

Join Kokua, a dynamic team dedicated to improving education, and support guest teachers in integrating into schools and classrooms. You will manage data systems, update dashboards, and communicate data efficiently across teams. This entry-level role requires maintaining meticulous records and ensuring timely communication with stakeholders. You will also create a welcoming environment for guest teachers and school partners, utilizing creative strategies to retain and engage them. The position is currently remote and offers a salary range of $50-55K per year. Kokua is committed to making a lasting impact on students' lives.

Requirements

• Dedicated to meeting the expectations and requirements of internal and external customers
• With a customer focus, able to gain the trust and respect of Guest Teachers and School Partners
• A self starter, organized, pays attention to detail; proactive; pleasant and fun to work with
• Process oriented to ensure clarity in communication, efficiency, accuracy and replicability
• Efficient communicator (written and verbal); responds quickly and ability to type 60 wpm efficiently
• Strong team player willing to do whatever it takes to get the job done.  No job is too big or too small
• Motivated, Hungry, wants to make an impact
• Able to work across functions and teams within the organization
• Bachelor’s or equivalent work experience
• 0-2 years of work experience or professional internships
• Strong written and verbal communication skills
• Proficiency with Excel, Google Docs, Outlook, Salesforce

Responsibilities

• Manage data systems
• Update and regularly review dashboards and other systems data
• Efficiently and concisely communicate data across teams
• Maintain meticulous records and ensure that 100% of stakeholders receive communication within 24 hours
• Master our internal systems including Zendesk, Frontline, and Paylocity to best support stakeholders with support inquiries
• Create a welcoming environment
• You are responsible for setting a positive tone with Guest Teachers and school partners in a fast paced environment, and can find creative strategies to retain, engage and optimize Guest Teachers
• Responsible for Guest Teacher Orientation, you communicate professionally and succinctly while maintaining engagement through consistent communication and follow ups
• You are charismatic, compelling, and have the ability to network and provide the highest levels of customer service
• You are warm, friendly, efficient, and detail oriented!

Preferred Qualifications

Bilingual in English/Spanish preferred

Benefits

• This is an entry level position with a salary range of $50-55K per year
• This role is currently remote