Operations Coordinator

Summary

Join Ragan Communications as their Operations Coordinator! This full-time, remote position (preferably in New York or Chicago) offers a salary of $58,000-$60,000. You will support the growth of their premium brand's membership community and content, serving communicators, marketers, and HR professionals. The ideal candidate is a rising professional with project management skills, business acumen, and a results-oriented mindset. You will collaborate across departments, manage data, produce reports, and contribute to the seamless operation of their community and internal processes. If you're a creative problem-solver with a strong desire to learn and contribute, this is the perfect opportunity to make your mark at Ragan!

Requirements

• Bachelor’s degree in communications, media, business administration or related field
• Minimum of 2 years of work experience in a corporate setting, with a focus on project management, customer service support, or administrative support
• Experience using CRM software and productivity tools
• Advanced verbal and written communication skills
• Strong customer advocacy with motivation to help others solve problems
• Remote (or option to work in Chicago headquarters)

Responsibilities

• Coordinate Daily Operations: Ensure efficient day-to-day operations by completing tasks to support member success, sales, content publishing, marketing, and business administration
• Data and Record-Keeping: Research, update and maintain data via CRM database and other productivity platforms to ensure the integrity of records we rely on to serve members and reach prospects
• Reporting: Generate and analyze reports on community metrics, membership engagement and market trends
• Event Production: Provide technical support, booking coordination and internal communications for virtual and in-person events that engage members and partners
• Community Engagement: Regularly update member portal with timely material from Ragan and other reputable sources and conduct weekly audits of member directory
• Collaboration: Work closely with colleagues across Ragan’s departments, including sales, marketing, events, editorial, creative, and more, to support community growth and retention initiatives
• Product Knowledge. Maintain fluency in Ragan’s suite of products and services and how they deliver value in marketplace while continually expanding knowledge about new solutions and best practices
• Administrative Support: Report to the Chief Growth Officer for additional duties and projects as assigned

Preferred Qualifications

Preferably based in New York or Chicago area

Benefits

• Comprehensive health benefits
• 401(k) with a generous employer match
• Company paid disability and life insurance
• Flexible work environment
• Generous PTO and Paid Holidays
• Learning and development program
• Early Friday office close year-round