Operations Manager

Summary

Join Place Digital, a small but mighty SEO-focused marketing agency, as their new Operations Manager! This full-time, fully remote position offers the opportunity to optimize key business processes, resolve operational bottlenecks, and lead strategic initiatives. You will oversee financial operations, onboard new hires, manage client relationships, and ensure operational excellence. The ideal candidate possesses 5+ years of experience in project or operations management within a marketing/service agency, experience leading high-performing teams, and proficiency in various software platforms. This role prioritizes a calm, detail-oriented approach and a commitment to supporting others. The agency offers a competitive salary, generous paid time off, personal days, and family leave.

Requirements

• 5+ years in project or operations management within a marketing/service agency environment
• Experience leading high-performing teams
• Comfortable with clients and managing client relationships
• Familiarity with AI tools, marketing automation, billing, and HR platforms
• Proficiency in Go High Level, Google Workspace, ClickUp, Zapier, Airtable

Responsibilities

• Optimize and document key business processes so the team can focus on high-value work
• Identify and resolve operational bottlenecks before they become a problem
• Schedule and lead quarterly and annual planning calls
• Ensure strategic initiatives are aligned with company goals and values
• Create custom scorecards for team members and manage the performance review process
• Oversee financial operations including budgeting, billing, and resource allocation
• Onboard new hires and support a strong internal culture
• Handle client journey touchpoints, from onboarding to renewals, to boost satisfaction and retention
• Review and update internal templates to make sure everything stays current and on-brand

Preferred Qualifications

• Microsoft Office Suite
• Notion
• Moxie
• Canva
• Gusto
• QuickBooks or similar tools
• Understanding of VPNs, HIPAA compliance, and international online business standards

Benefits

• $3,000–$3,500 per month*
• Full-time, fully remote
• 3 weeks paid time off, plus Christmas week off and potentially holidays in your location
• 3 personal days per year (not to be taken consecutively)
• Family leave available