Operations Manager, Loss Prevention Team

Summary

Join Panoptyc's rapidly growing, fully remote team as an Operations Manager for the Loss Prevention Team. You will oversee daily operations, optimize workflows, and ensure top-tier service delivery. This crucial role involves managing and mentoring a team, collaborating with cross-functional teams, and implementing continuous improvement initiatives. The ideal candidate possesses a Bachelor's degree, 2+ years of Operations Management experience, strong leadership skills, and proficiency in relevant software. Panoptyc offers a competitive salary and benefits, full remote work flexibility, and the opportunity to contribute to a dynamic, global team reshaping retail security.

Requirements

• Bachelor's degree in Business Administration, Operations, or a related field
• 2+ years of Operations Management experience
• Proven experience in operations management, preferably in loss prevention, security, or retail industries
• Strong leadership skills with experience managing remote teams
• Excellent problem-solving abilities and a data-driven mindset
• Proficiency in operations management software, project management tools, and Google Suite
• Strong communication skills and ability to work effectively in a remote environment
• Availability to work during US (EST) business hours

Responsibilities

• Oversee daily operations within the Loss Prevention Team, ensuring smooth and efficient processes
• Develop and implement strategies to enhance workflow efficiency and team productivity
• Manage and mentor team members, providing guidance and support to improve performance
• Collaborate with cross-functional teams to align operational goals with business objectives
• Monitor key performance indicators (KPIs) and implement continuous improvement initiatives
• Ensure compliance with company policies and industry best practices
• Address operational challenges and proactively identify solutions to improve service delivery

Preferred Qualifications

• Experience in loss prevention, security, or retail operations
• Experience in a business process outsourcing function
• Background in implementing process automation or operational efficiency improvements
• Strong understanding of AI-driven analytics and fraud detection

Benefits

• Competitive salary & benefits
• Full remote work flexibility with a dynamic, global team