Operations Preparedness Manager

Summary

Join USPack, a leading logistics provider, as their Operations Preparedness Manager. This role focuses on driving process improvement initiatives, enhancing efficiency, and fostering innovation across departments. The manager will lead projects, analyze data, and ensure alignment with organizational goals. Success requires strong analytical, communication, and project management skills, along with experience in process improvement methodologies. A bachelor's degree or equivalent experience and 3-5 years of relevant experience are required. USPack offers a comprehensive benefits package including 401(k), health insurance, disability/life insurance, and paid time off.

Requirements

• Proven experience in project management, business transformation, or process improvement
• Strong analytical and problem-solving skills; ability to synthesize data and make strategic recommendations
• Exceptional communication and interpersonal skills, with the ability to influence stakeholders at all levels
• Proficiency in project management tools and software
• Highly organized, with the ability to manage competing priorities in a deadline-driven environment
• Ability to travel as needed, generally 25-30% of the time
• Bachelor’s degree in business, operations management, or significant related work experience required
• 3-5 years of experience in project management or operational excellence roles

Responsibilities

• Analyze existing workflows and identify areas for efficiency and innovation
• Partner with departments to create standard documentation program; facilitate usage and updates in order to optimize processes. Measure effectiveness through KPI’s and other metrics
• Recommend innovative practices to enhance organizational capabilities
• Support operational auditing of processes and ensure continued compliance with teams
• Stay informed about industry trends and emerging technologies and benchmark performance against industry standards and competitors
• Lead cross-functional projects to implement operational improvements and strategic initiatives
• Develop project plans and timelines; monitor progress to ensure on-time delivery
• Identify risks, resolve issues, and escalate challenges as needed
• Gather and analyze data to evaluate project outcomes and identify trends
• Provide insights to the Director of Operational Excellence for strategic planning
• Maintain accurate project documentation and status reports
• Act as a liaison between departments to ensure alignment and collaboration
• Facilitate regular updates and presentations for leadership and stakeholders
• Foster strong relationships across teams to drive a culture of continuous improvement
• Develop and execute change management plans to support smooth adoption of initiatives
• Coordinate education and training sessions for employees on new processes and tools
• Monitor adoption rates and gather feedback for iterative improvements
• Coordinate development of Emergency Response Plans, including risk assessments
• Coordinate full scale exercises to test effectiveness of plans and between teams. Identify potential operational risks and establish mitigation strategies to manage effectively with other departments

Preferred Qualifications

• Familiarity with Lean Six Sigma, or other process improvement methodologies preferred
• PMP or Lean Six Sigma certification is a plus
• Available to work extra hours, weekends, and holidays preferred

Benefits

• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(K)
• Paid Sick Time