Operations Representative

Summary

Join Cargomatic as an Operations Representative and collaborate with teams across the network to ensure smooth shipment operations. The ideal candidate will demonstrate exceptional skills in time management, organization, attention to detail, communication, and customer service.

Requirements

• Recent college graduate (1-3 years post graduate experience)
• Great communication skills and ability to think on your feet
• Demonstrable skills in customer support and satisfaction
• Ability to learn and adapt quickly to new concepts and technology
• Intermediate to advanced working knowledge of Microsoft Excel
• Strong written and oral communication skills
• Exceptional problem solving and analytical skills
• Comfort with ambiguity and rapidly shifting priorities
• Ability to work with a sense of urgency and prioritize daily tasks

Responsibilities

• Engage with our customers daily as the main point of contact for our company, providing timely responses and owning all communication through email, phone, and reporting
• Perform day-to-day operations for customers along with other duties as assigned
• Collaborate cross functionally with internal stakeholders (Sales, Account Management, Capacity) to enhance customer experience and ensure metrics are met to customer expectation
• Own the improvements and upkeep of weekly account data metrics and other key SLAs set forth by the Customer Success/Operations Manager
• Identify opportunities for new processes and initiatives to support the growth and engagement of our customers
• Build processes and SOPs to transfer daily tasks to our offshore support staff

Benefits

• Competitive pay
• Great medical, dental, and vision insurance options
• Flexible paid time off (PTO)