Client Operations Representative

Summary

Join our growing team as a Client Operations Representative (COR)! Support our Client Results team by managing operational and administrative tasks, working closely with Project Managers and Client Engagement Directors. This role requires strong organizational skills, excellent communication, and the ability to thrive in a fast-paced environment. You will support project planning, coordination, and execution, manage scheduling and documentation, and serve as a liaison between internal teams. The position offers flexibility with remote work options and a focus on work-life balance. Embrace opportunities for learning, innovation, and career growth within a fun and inclusive culture.

Requirements

• Based in Latin America or the Caribbean
• Excellent English communication skills (written and verbal)
• Strong organizational and multitasking abilities
• Proactive and resourceful with high attention to detail
• Comfortable working independently and as part of a team
• Reliable internet connection and home office setup
• 30–40 hours per week
• Flexibility across time zones, ideally aligned with EST, CET, or PST
• At least 15mbps for the main internet and at least 10mbps for backup
• A desktop or laptop that has an i5 processor with at least 4 GB RAM and an i3 processor for backup
• A webcam
• Noise-canceling USB Headset
• Quiet, Dedicated Home Office
• Smartphone

Responsibilities

• Support project planning, coordination, and execution across client engagements
• Assist with scheduling meetings, managing project timelines, and organizing documentation
• Serve as a liaison between internal teams to ensure timely and efficient delivery
• Maintain and update project management tools (e.g., Monday.com)
• Coordinate and facilitate Zoom meetings, take notes, and track action items
• Monitor client communications and ensure timely responses or follow-ups
• Contribute to process improvements and team efficiency

Preferred Qualifications

• Familiarity with tools like Monday.com and Zoom
• Experience in client services, operations, or administrative support

Benefits

• Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth
• Seize daily chances to learn, innovate, and excel. Make a real impact in your field
• Unlock a world of possibilities and resources to propel your career forward
• Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards
• Embrace the freedom to work from home or any location of your choice. Create your ideal work environment
• Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best