Senior Representative, Risk Operations

Summary

Join Taskrabbit as a Senior Representative, Risk Operations, playing a pivotal role in executing strategies to detect, prevent, and mitigate fraud and risk. You will focus on safeguarding operations and ensuring a secure environment for clients, Taskers, and employees. Maintain a customer-centric approach while efficiently managing and executing fraud and risk mitigation measures. Leverage data to drive strategy execution and enhance customer experience. Regularly escalate emerging risks and collaborate with the risk operations manager. This role requires a minimum of one year of experience in fraud and risk mitigation within a customer service or related role. Taskrabbit is a remote-first company offering competitive compensation, benefits, and a supportive work environment.

Requirements

• Minimum of 1 year of execution-focused experience in fraud and risk mitigation within a customer service or related role
• Exceptional problem-solving skills, with a proven track record of executing solutions for complex fraud and risk issues, always considering the impact on the customer
• Strong sense of ownership and disciplined curiosity, driving the execution of proactive identification and implementation of effective fraud and risk mitigation strategies with a customer-first mindset
• Empathetic communication skills, with the ability to execute connections with stakeholders on a personal level, ensuring a positive customer experience
• Detail-oriented mindset with a commitment to executing top-notch service in the realm of fraud and risk execution
• Available full-time (40 hours / week); ability to work weekends and bank holidays

Responsibilities

• Take the lead in implementing and executing strategies to detect, prevent, and swiftly mitigate fraud and risk incidents, always keeping the customer experience at the forefront
• Develop an in-depth understanding of the unique challenges associated with fraud and risk execution, fostering a positive and secure environment for clients, Taskers, and internal employees
• Execute with a sense of urgency, combining it with a genuine commitment to executing customer-centric fraud prevention and resolution
• Leverage qualitative and quantitative data to drive the execution of fraud and risk mitigation strategies continually, with a focus on enhancing the overall customer experience
• Identify emerging trends and execute logical reasoning in decision-making, prioritizing the execution of secure and satisfaction-driven measures for our stakeholders
• Apply insights and metrics to drive the day-to-day execution and enhance the overall effectiveness of fraud and risk mitigation efforts, ensuring a positive impact on customer satisfaction
• Regularly escalate emerging risk and fraud trends to the supervisor, ensuring timely communication of critical issues to enhance customer trust
• Collaborate closely with the risk operations manager, executing strategies and measures developed under their guidance, with a constant focus on improving the customer experience
• Execute problem-solving with a solutions-focused mindset, proactively identifying and executing effective resolutions to safeguard our operations and maintain customer trust
• Demonstrate a high level of ownership and disciplined curiosity in executing fraud and risk mitigation measures, ultimately contributing to an enhanced customer-centric approach
• Serve as a trusted resource, executing optimal fraud and risk mitigation through proactive measures and efficient solutions, reinforcing a positive customer experience

Benefits

• Employer-paid health insurance
• 401k match with immediate vesting for our US based employees
• Generous and flexible time off with 2 company-wide closure weeks
• Taskrabbit product stipends
• Wellness + productivity + education stipends
• IKEA discounts
• Reproductive health support