Remote Operations Supervisor

Summary

Join our team as a Disability Operations Supervisor and lead a disability claims team, ensuring high-quality service and compliance. You will oversee daily operations, train team members, monitor performance, and identify areas for improvement. Experience in disability group insurance is preferred, along with strong leadership and communication skills. We offer a comprehensive benefits package including medical, dental, vision, life insurance, paid time off, a 401k plan, and more. This role requires strong analytical and problem-solving abilities and proficiency in relevant software applications. The position is remote, requiring a reliable internet connection.

Requirements

• Strong leadership and communication skills are required
• Demonstrated ability to analyze data, solve problems, and make decisions effectively
• Proficiency in using relevant software applications and systems is essential
• Maintain a reliable internet connection for remote work
• Staying connected is critical for fulfilling job responsibilities

Responsibilities

• Supervise daily operations of the disability claims team to ensure efficient workflow and quality outcomes. This includes case assignments and performance management
• Oversee the scheduling, quality assurance and/or admin functions (including ensuring all intakes are addressed promptly)
• Train, mentor, and develop team members to achieve individual and team goals
• Drive client satisfaction by ensuring all client inquiries and communications are addressed timely
• Monitor and assess team performance against established KPIs and metrics
• Identify areas for process improvement and implement action plans
• Collaborate with other departments to enhance operational efficiencies
• Maintain accurate records and documentation as required by company policy and regulatory standards
• Prepare reports on team performance and present to management
• Other duties as assigned

Preferred Qualifications

• Experience in a Disability Group Insurance setting is preferred
• Background in Long Term / Short Term Disability Claims is advantageous
• An Associate’s Degree or Bachelor’s Degree is preferred
• Business experience in a healthcare and/or insurance setting is preferred
• Prior experience with disability claims processing is highly desirable

Benefits

• Medical, dental, and vision coverage for you and your family
• Voluntary life insurance options for you, your spouse, and your children
• Other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans
• Basic life insurance, short-term disability, and long-term disability coverage at no cost
• Paid time off
• 401k plan with a company match
• Apple equipment and a media stipend for remote workspace