Dane Street is hiring a
Operations Supervisor

Summary

Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We are seeking an experienced Disability Operations Supervisor to lead and manage the day-to-day operations of the disability claims team.

Requirements

• An Associate’s Degree or Bachelor’s Degree is preferred
• Business experience in a healthcare and/or insurance setting is preferred
• Prior experience with disability claims processing is highly desirable
• Strong leadership and communication skills are required
• Demonstrated ability to analyze data, solve problems, and make decisions effectively
• Proficiency in using relevant software applications and systems is essential

Responsibilities

• Supervise daily operations of the disability claims team to ensure efficient workflow and quality outcomes
• Oversight of the scheduling, quality assurance and/or admin functions (including ensuring all intakes are addressed promptly)
• Train, mentor, and develop team members to achieve individual and team goals
• Drive client satisfaction by ensuring all client inquiries and communications are addressed timely
• Monitor and assess team performance against established KPIs and metrics
• Identify areas for process improvement and implement action plans
• Collaborate with other departments to enhance operational efficiencies
• Maintain accurate records and documentation as required by company policy and regulatory standards
• Prepare reports on team performance and present to management

Benefits

• Medical, dental, and vision coverage for you and your family
• Voluntary life insurance options for you, your spouse, and your children
• Hospital indemnity, critical illness, accident indemnity, and pet insurance plans (voluntary)
• Basic life insurance, short-term disability, and long-term disability coverage at no cost
• Paid time off policy to relax and recharge
• 401k plan with a company match for future planning
• Apple equipment and media stipend for remote workspace