Customer Service Representative

Summary

Join our team as a Customer Advocate / Customer Service Representative! This role is crucial for providing exceptional customer service and ensuring smooth office operations. You will be the primary point of contact for clients, requiring strong administrative skills, attention to detail, and multitasking abilities. This position offers flexibility with part-time or full-time options, remote work, and no prior experience is needed. You will manage customer requests, collaborate with internal teams, and monitor customer satisfaction. Competitive compensation, benefits, and advancement opportunities are available.

Requirements

• Ability to maintain confidentiality concerning financial information
• Must display a high level of integrity and honesty
• Must be organised and able to prfioritize tasks efficiently and follow through on commitments
• Must be a highly motivated, self-starter who proposes solutions, rather than waiting for others to solve problems
• Must be flexible, adaptable and actively intervene to create and energies positive change
• Computer - laptop - tablet or smart phone is required to perform work
• Internet connection required. Any connection is fine as long as it is secure
• You should be okay working on your own from home without immediate in person supervision
• Read and follow written instructions
• Typing is essential - data entry of at least 25 words per minute
• Ability to give feedback on various company services, product testing and participation in online focus groups is needed

Responsibilities

• Independently manage all customer requests, covering orders, discrepancies, product inquiries, returns, and any exceptions throughout the order cycle, including physical inventory delivery
• Work collaboratively with all company channels (GSC, Pricing, SPA, A/R, Sales, and BUs) to ensure customer expectations are met, fostering a frictionless experience and building brand preference
• Maintain and cultivate relationships with regional Panduit customers and sales teams through effective communication and interpersonal skills
• Collaborate with Panduit sales to develop efficient methods for resolving external customer issues
• Monitor customer satisfaction through survey results, implementing corrective action plans to address dissatisfaction
• Propose and implement independent solutions for customer issues, coordinating with internal teams for timely resolution
• Compile, sort and verify the accuracy of customer issues & data before it is entered
• Act as an assistant to the HR Manager
• Maintain logs of activities and completed work
• Typing/Data Entry of confidential client and financial data
• Perform other administrative task as assigned
• General work
• Data entry
• Receive calls, texts & emails on my behalf
• Book appointments & Flight reservation

Benefits

• Competitive, Performance-Based Compensation PLUS 401(k) with match, opportunity for overtime during busy seasons
• Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. With increases tied to individual performance, you could be earning $24+ by 12 months
• 100% Company Paid Healthcare Premiums plus Dental + Vision benefits
• Wellness program to support mental, physical and financial health
• Benefit from our pet care savings program to keep your furry friends healthy and happy
• Generous paid time off (13 days for the first year, increases to 20 days thereafter) PLUS 9 company paid holidays including your birthday!
• We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program!