Operations Support Associate

Summary

Join dLocal's Payins team as an Operations Support Associate and contribute to the efficient execution of daily operational tasks in a global, remote-first environment. You will be responsible for processing payments, analyzing reports, identifying issues, and collaborating with various departments. This role requires strong analytical and communication skills, proficiency in Excel, and experience in administration or back office operations. dLocal offers a comprehensive benefits package including remote work flexibility, learning and development opportunities, and a unique social budget.

Requirements

• Hold a Bachelor’s degree in administration or any related field (in process or completed)
• Have 1+ years of administrative or back office experience, preferably in a multicultural environment
• Be fluent in English and Spanish
• Possess strong Excel skills, ability to handle large amounts of data and to create reports
• Demonstrate high attention to detail, excellent analytical skills, and be Systematic and well-organized
• Have the ability to adapt to change quickly and multi-task
• Possess excellent communication skills
• Be proactive and resolutive

Responsibilities

• Complete payments received in different countries where the company has a presence to ensure the correct flow of operations in the company
• Perform daily routines including Processing and ensuring the corresponding manual paying within the established deadlines, analyzing reports and processor performances, getting to know the Convergence Rate and correct flow of the merchants, and contacting Operations, IT, and Incident Management to solve possible technical problems
• Identify and report issues and follow-up corrective actions to resolve differences and deficiencies
• Manage tight SLAs and prioritize workload according to urgency
• Work closely with other departments of the company
• Answer with an analysis of claims from merchants or end users
• Work with APAC & EMEA countries

Benefits

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• DLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!