Support Associate

Summary

Join Literati as a Seasonal Support Associate and play a vital role in ensuring the success of school book fairs. You will provide exceptional customer service via phone and email, process book orders, and collaborate with other departments to support schools. The position involves a 25-hour work week from August 24 to November 22, 2025, with potential for increased hours during peak seasons. This role offers competitive compensation at $17.50 per hour and the opportunity to return for future seasons. Literati is a mission-driven company focused on fostering a love of reading in children, offering a supportive and flexible work environment.

Requirements

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Attention to detail and accuracy
• Ability to prioritize and multitask
• Organizing your work to stay on task
• Utilizing resources to provide great customer service

Responsibilities

• Answering customer inquiries via phone and email
• Providing personal customer service to the contact running the book fair at the school
• Checking in with the contact at the school to help run their fair
• Distributing resources to the book fair contact to assist in book fair planning and operation
• Providing internal support for Business Development Reps and Account Managers
• Using Google Sheets and Salesforce
• Communicating with operations to ensure the fairs stay stocked through their duration
• Updating the CRM as customer inquiries are solved
• Entering sales orders on behalf of customers
• Operating and helping instruct customers on how to use the Square register

Preferred Qualifications

• Experience answering phones and emails
• Strong organizational skills
• Flexibility to change tasks throughout the day

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Access ongoing professional development opportunities to enhance your skills and advance your career
• Enjoy a flexible and supportive work environment that encourages work-life balance and fosters a sense of community and collaboration