Operations Support

Summary

The Operations Support role at Advocate is a customer-facing position that involves managing administrative tasks, scheduling appointments, handling medical records, data entry, and learning various technology systems. The company seeks a problem solver with strong interpersonal skills, attention to detail, and a commitment to helping people. The role offers a salary of $18 - $22 an hour and is currently remote, but will likely be in-person in central Florida or NYC by late 2024.

Requirements

• You are a problem solver, comfortable with technology, teamwork and communication
• Attention to detail and accuracy in all things you do
• Driven to help as many customers as possible, with a high level of service
• 1-2 years experience working in an operations or administrative job
• You believe in continuous learning and have a desire to learn about Social Security Disability Insurance and technology
• Strong interpersonal skills to engage with customers and work effectively as part of a team
• You have a demonstrated commitment to doing good and helping people

Responsibilities

• Assist in scheduling all initial client calls and appointments, including reminders and follow ups
• Own our medical records processes, including; sending medical records requests to claimants’ medical providers, making follow up calls to ensure timely receipt of records, organize medical records for summaries (by providers and in chronological order)
• Answer and place phone calls to clients to assist with scheduling with stellar customer service, professionalism, enthusiasm, and compassion
• Processes, logs, and files incoming mail and faxes
• Manage data entry for new clients, transferring info from initial applications and appeal forms to client database

Preferred Qualifications

Bonus if you have an interest in AI and use any of the available tools in your own life

Benefits

• $18 - $22 an hour salary
• Currently remote work, with anticipation of in-person work in central Florida or NYC by late 2024