Operations Support Associate

Summary

Join dLocal's Refunds team as an Operations Support Associate and contribute to the smooth flow of operations in a global fintech company. You will process refunds, liaise with banks and processors, analyze reports, and collaborate with the technical team to resolve issues. The role demands strong attention to detail, analytical skills, and the ability to manage multiple tasks within tight deadlines. This position offers a remote-first work environment with flexible schedules and various benefits, including learning and development opportunities, language classes, and a social budget. dLocal is a dynamic and growing company with a global team and a commitment to employee growth. The ideal candidate will have a bachelor's degree, administrative experience, fluency in English, and strong Excel skills.

Requirements

• Bachelor’s degree in administration or any other related field (in process or completed)
• 1+ years of administrative or back office experience, preferably in a multicultural environment
• Fluent in English
• Strong Excel skills, ability to handle large amounts of data, and to create reports
• High attention to detail, excellent analytical skills, Systematic and well-organized
• Ability to adapt to change quickly and multitask

Responsibilities

• Ensuring the correct flow of operations in the company by completing the refunds received in different countries where the company has a presence
• Performing daily routines that include: Processing and ensuring the corresponding manual refunds within the established deadlines, contact with banks and processors for confirmation of refunds, analysis of reports and contact with the technical area to solve possible technical problems
• Identifying and reporting issues and follow-up corrective actions to resolve differences and deficiencies
• Managing tight SLAs and prioritizing workload according to urgency
• Working closely with other departments of the company

Benefits

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• DLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!