Remote Operations Support Engineer II

Summary

Join our team as an Operations Support Engineer in Bucharest, where you'll be responsible for monitoring server performance, analyzing processes, and improving automation. You'll work with a follow-the-sun operations center, ensuring ExpressVPN customers receive the best possible user experience.

Requirements

• A technical background in the following areas: IT Systems Administration, Linux Administration/Operations, Network Operations Center or similar ops centers
• Entry to intermediate-level knowledge: Technical Troubleshooting, Linux operations or similar technical foundation, Triage, ticketing, and incident response, Operating/Using a monitoring solution, Data manipulation and basic data analysis, Troubleshooting/analytical mindset
• Be a fast learner, many of our technologies and services are unique but built on solid technical foundations
• Be able to prioritize tasks/tickets appropriately
• Ability to document processes clearly and to follow procedures
• Ability to work under pressure during events such as large outages or incidents
• Good verbal communications in English
• Good writing/documentation skills in English

Responsibilities

• Monitoring server and service performance, metrics, and SLAs and taking action to correct issues using our internal tools and techniques
• Analyzing our processes and continuously improving and updating them
• Finding repeatable tasks, and proposing or creating automation so we can concentrate on higher value work
• Analyzing incoming incidents from third-party providers, internal alerts/systems, and other sources, triaging, fixing, or escalating as necessary
• Performing root-cause analysis on reported issues and incidents and utilizing our internal tooling to resolve them when possible
• Analyzing our metrics to look for anomalies and leading indicators of issues before they become an incident or outage and driving those early issues to resolution

Benefits

Health and happiness go hand in hand, and we make every effort to support our team members in all facets of their lives—both inside and outside the office