Remote Level II Onsite Support Engineer

Summary

Join Lincoln Computer Services as a full-time Tier II Support Engineer with extensive hands-on experience in IT support and troubleshooting. The ideal candidate will have knowledge of Microsoft operating systems, desktop applications, and experience with installing, configuring, and administering various technologies.

Requirements

• Knowledge of Microsoft operating systems and desktop applications
• Experience with installing, configuring, and administering a broad range of technologies
• Excellent written and verbal communication skills
• Certifications a plus

Responsibilities

• Provide phone support and remote remediation for workstation issues
• Troubleshooting and resolving customer system problems across a broad range of technologies
• Provide installations of new software and upgrades
• Provide installation of service Packs and security updates
• Provide onsite support and installations to clients when necessary
• Provide helpdesk support including analyzing and resolving end-user issues

Benefits

• Competitive salary
• Training and education
• Medical benefits
• Dental benefits
• Vision benefits
• 401k plan
• Generous paid time off