Remote Level II Onsite Support Engineer
LincolnIT
Job highlights
Summary
Join Lincoln Computer Services as a full-time Tier II Support Engineer with extensive hands-on experience in IT support and troubleshooting. The ideal candidate will have knowledge of Microsoft operating systems, desktop applications, and experience with installing, configuring, and administering various technologies.
Requirements
- Knowledge of Microsoft operating systems and desktop applications
- Experience with installing, configuring, and administering a broad range of technologies
- Excellent written and verbal communication skills
- Certifications a plus
Responsibilities
- Provide phone support and remote remediation for workstation issues
- Troubleshooting and resolving customer system problems across a broad range of technologies
- Provide installations of new software and upgrades
- Provide installation of service Packs and security updates
- Provide onsite support and installations to clients when necessary
- Provide helpdesk support including analyzing and resolving end-user issues
Benefits
- Competitive salary
- Training and education
- Medical benefits
- Dental benefits
- Vision benefits
- 401k plan
- Generous paid time off
Job description
Job Overview
We are currently seeking a full time Tier II Support Engineer with a minimum of 5 years of extensive hands on experience with IT support and troubleshooting.
Responsibilities
- Provide phone support and remote remediation for workstation issues
- Troubleshooting and resolving customer system problems across a broad range of technologies
- Provide installations of new software and upgrades
- Provide installation of service Packs and security updates
- Provide onsite support and installations to clients when necessary
- Provide helpdesk support including analyzing and resolving end-user issues
Skills & Experience
- Knowledge of Microsoft operating systems and desktop applications
- Experience with installing, configuring, and administering a broad range of technologies
- Excellent written and verbal communication skills
- Certifications a plus
- Experience with installing, configuring, and administering a broad range of technologies
Company Overview
Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today!
Benefits
Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere.
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