Remote Operations Training Instructor

Summary

This job is for a Quality Assurance and Training team member at LawnStarter, a rapidly growing startup in the $115 Billion lawn care industry. The role requires teaching new hire agents, creating new training materials, attending meetings with multiple departments, and updating the Training Database.

Requirements

• Call Center Training experience
• Minimum 2 years of experience
• Experience with creating training documents, exams, and quizzes
• Experience with Google Suite programs (Or the Microsoft Equivalent)
• Experience with AWS (required)
• Experience with Zendesk (required)
• Experience with DominKnow (a plus)
• Have a webcam and be comfortable being on camera
• Provide constructive coaching and feedback
• Excellent oral and written communication skills with the ability to communicate with individuals at all levels of the organization
• Detail-oriented and well-organized
• Performs tasks with a high degree of accuracy

Responsibilities

• Learn company processes and policies to teach new hire agents
• Create any new training that needs to be implemented in the rest of the department
• Assist with updating and maintaining our Training Database