Learning & Development Specialist

Summary

Join iHerb's team as a Learning & Development Specialist and design engaging e-learning modules, in-person and virtual instructor-led classes, and manage training programs based on adult learning principles. You will conduct needs assessments, collaborate with subject matter experts, create learning materials, develop assessment strategies, and manage multiple projects. The role also involves utilizing effective facilitation techniques, providing feedback to learners, staying updated on industry trends, and evaluating program effectiveness. You will assist with maintaining the Workday Learning Management System (LMS) platform. This position requires a minimum of seven years of experience in e-learning development, instructional design, and online classroom facilitation. A degree in a related field and relevant certifications are preferred.

Requirements

• Instructional Design principles for both e-learning and classroom instruction
• Adult learning theories and instructional design models (e.g., ADDIE, Gagne’s Nine Events)
• Learning styles and engagement strategies
• Needs analysis
• Excellent written and verbal communication, presentation, and interpersonal skills
• Takes initiative and is comfortable taking ownership of drafting materials
• High degree of accuracy and attention to detail
• Excellent organizational skills and ability to multitask
• Proactive in communication style and has a focus on following up
• Exhibits shared values consistently in interactions with all relevant stakeholders
• Takes opportunities to positively impact team members
• Actively seeks out coaching, feedback, and mentoring as well as opportunities to coach others
• Offer opportunities for team members to provide feedback on process and improvements
• Demonstrates focus on results and ownership of outcomes to drive team performance
• Encourages teamwork and collaboration among team members and peers; Facilitates collaboration
• Works with subject matter experts across disciplines to develop effective solutions and optimize processes
• Conducts critical analysis of major issues or risks to identify root cause and adjust conditions
• Makes decisions based on team and organizational needs to ensure benefit to organization
• Ability to self-manage projects
• Generally requires a minimum of seven (7) years experience with proven experience in e-learning development, instructional design, and online classroom facilitation
• Business, Human Resources, Education, Instructional Design, Educational Technology, Curriculum Development, or a related field

Responsibilities

• Conduct comprehensive needs assessments and audience analyses to identify learning objectives and performance gaps for operational training, safety training, technical training, HR and compliance training, and leadership training
• Collaborate with Subject Matter Experts (SMEs) to gather input, content, ensure accuracy, and validate learning materials
• Apply adult learning theories, methodologies, and models (e.g., ADDIE, Gagne's Nine Events of Instruction, etc.) to create learner-centered and outcomes-driven solutions
• Create dynamic, innovative, and engaging e-learning modules and other training materials that cater to different learning styles that not only drive high engagement and retention but also ensure thorough understanding of material
• E-learning : Storyboards, scripts, interactive modules (using tools like Articulate Storyline, Rise 360, etc.), simulations, quizzes, and assessments
• Classroom/Virtual Instructor-Led Training (ILT/VILT) : Facilitator guides, participant workbooks, presentations, activities, case studies, and job aids
• Blended Learning : Strategically combine e-learning and instructor-led components to optimize learning outcomes
• Develop effective assessment strategies to measure learning effectiveness and program impact
• Manage multiple design projects simultaneously, adhering to deadlines and quality standards
• Utilize effective facilitation techniques to encourage participation, foster discussion, and ensure a positive learning environment
• Provide constructive feedback and coaching to learners
• Stay current with emerging trends and technologies in instructional design and learning
• Monitor and evaluate the effectiveness of training programs and make necessary adjustments to improve outcomes
• Assist with maintenance of the Workday Learning Learning Management System (LMS) platform

Preferred Qualifications

• Proficient with Articulate 360 suite (e.g., Storyline, Rise)
• Storyboarding
• Assessments strategies
• Comfortable with virtual and in person facilitation
• Experience with Google Meets
• Experience with creating recorded training for future use
• Graphic design multimedia editing tools (e.g., Snagit, Adobe Creative Suite)
• Video editing software (e.g., Screencastify, Camtasia)
• Animation tools (e.g., Vyond)
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms)
• Experience with Workday Learning Management System Administration
• Experience with JIRA
• Experience with SAP
• Certifications from Association of Talent Development, Society of Human Resource Management, Langevin or Yukon Learning

Benefits

• Medical, dental, vision, and basic life insurance programs
• 401(k) plan
• Time Off and Paid Sick Leave
• Paid holidays
• Restrict Stock Units
• Annual bonuses