Customer Support Consultant

Summary

Join our team as a Customer Support Consultant and thrive in a multicultural, multilingual, fully remote environment. You will provide exceptional customer and technical support via various channels, collaborating with cross-functional teams to resolve complex cases. Master new skills and achieve challenging goals with our People First management approach. We offer a flexible schedule, competitive compensation in USD, and excellent benefits including bonuses, paid training, and opportunities for professional development. We are a leading SaaS support company with a global presence and a commitment to employee well-being.

Requirements

• Native German and English
• Ability to work collaboratively in a team
• Independent and proactive approach to work
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer and technical support via calls, emails, and chats
• Gather required technical information to ensure resolution of complex cases
• Work with cross-functional teams
• Meet team KPIs
• Ensure customers' satisfaction
• Securely work with customers’ sensitive information

Preferred Qualifications

• Experience in customer support
• Experience with CRM systems

Benefits

• Flexible schedule: Friday to Sunday , along with two flexible days during the week, 9 AM–5 PM, CET
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development