Customer Support Consultant

Summary

Join our team as a Customer Support Consultant and thrive in a multicultural and multilingual, fully remote work environment. Provide exceptional customer support via chats and emails, build positive customer relationships, meet team KPIs, stay updated with technology, and securely handle sensitive information. Apply best customer happiness practices, maintain product knowledge, and communicate with developers and other departments. We offer a flexible schedule, paid training, good bonuses for referring friends, and a work-life balance. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement.

Requirements

• Excellent Hebrew (at least C1 level in both spoken and written) and English B2 skills
• Experience in customer support
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via chats, and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

Preferred Qualifications

• Experience in technical support
• Experience with CRM systems

Benefits

• Flexible schedule
• Opportunity to work fully remote
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance